Supply Chain Coordinator 24268 Location: On Site at Arqiva Huddersfield – Emley Moor HD8 9TQ What’s in it for you • Salary up to £28k • Work Life Smarter – our commitment to a flexible and hybrid working culture • Generous pension scheme starting at 6% rising to 10% • A unique wellbeing programme that looks after the whole you • Access to multiple learning platforms to support your individual development • Active and diverse networks that build community, support wellbeing and advocate for change • A comprehensive set of benefits including discounts on big brands, gymflex memberships and paid volunteering leave - see our full list of benefits here. Purpose Supports in managing the production, transportation, and distribution of goods throughout Arqiva’s supply chain, ensuring efficiency and meeting demand Accountabilities • Responsible for managing customer orders, deliveries and returns relating to Smart Metering and Utilities services across multiple customers and suppliers, ensuring all activities are completed accurately and within agreed service levels. • Responsible for supporting revenue generation and revenue protection through the accurate processing of customer orders, returns, billing triggers, credits, refunds and associated commercial transactions. • Act as the primary point of contact for customer and supplier enquiries, ensuring issues are resolved efficiently and escalated where appropriate. • Responsible for retrieving, maintaining, analysing and interpreting forecasting, order and returns data to support operational planning, commercial decision-making and customer requirements. • Responsible for accurately converting customer order information into Purchase Requisitions, enabling seamless automated file transfers into endpoint database and business systems. • Responsible for managing the order approval process, ensuring Purchase Orders are raised and issued to suppliers within agreed timescales and customer delivery requirements are achieved. • Responsible for monitoring and tracking customer orders and returns throughout the product lifecycle, maintaining accurate records and providing timely status updates to customers, suppliers and internal stakeholders. • Coordinate activities across multiple suppliers to ensure product availability, stock accuracy, timely delivery and successful fulfilment of customer requirements. • Collaborate with Finance and Supply Chain teams to facilitate billing, credits, refunds, reconciliations and revenue recovery activities. • Maintain a high level of accuracy and attention to detail when processing transactions and managing data, ensuring compliance with contractual obligations, internal controls and service level agreements. • Produce operational and commercial reports to support business performance, customer reporting, demand planning and supplier management activities. • Responsible for building and maintain effective working relationships with customers, suppliers and internal stakeholders to deliver excellent service and support business objectives. • Support continuous improvement initiatives by identifying opportunities to streamline processes, improve data quality and enhance operational performance. • Ensure all activities are conducted in accordance with company policies, governance requirements, financial controls and audit standards. Required Expertise: • Experience processing customer orders and resolving enquiries throughout the purchase-to-pay lifecycle including returns. • Experience working across multiple customers and suppliers while managing competing priorities and service commitments. • Strong analytical and problem-solving skills, with the ability to interpret and reconcile Data. • Experience supporting revenue-generating activities and ensuring transactional accuracy to protect business revenue. • Experience identifying, investigating and resolving data and transaction discrepancies. • Demonstrable ability to manage high-volume operational processes with exceptional attention to detail. • Experience working to service level agreements and operational performance targets. Knowledge & Experience • Experience with Microsoft Excel, including data analysis, reporting, reconciliation and trend identification. • Experience using Microsoft Office applications, Oracle Financial applications and ServiceNow. • Strong organisational and prioritisation skills, with the ability to manage multiple activities and deadlines simultaneously. • Excellent communication, both written and verbal. • Ability to work collaboratively across operational, commercial, finance and supplier organisations. • Strong numerical and analytical capability, with a focus on accuracy, compliance and continuous improvement. • High attention to detail, able to set and maintain high standards for quality and accuracy. • Able to work in a systematic, methodical and organised manner. • Strong team ethic and willingness to support colleagues and wider business objectives. • Able to think clearly and make informed decisions under pressure. Why Arqiva: We enable a switched-on world to flow. As the UK’s leader in TV and radio broadcast and the country’s top smart utilities platform, we are shaping the future of connectivity. Our infrastructure delivers media and data exactly where they’re needed - whether that’s bringing TV and radio to your home or sending smart meter data to your utility provider. Our technology works quietly behind the scenes, connecting millions every day. But it’s not just what we do, it’s how we do it. At Arqiva, you’ll find real connection: supportive teams, active colleague networks and plenty of ways to get involved and feel part of our community. We’ll give you the space and support to grow - whether that’s developing your skills, trying something new or taking on fresh challenges. And because there is more to life than work, our rewards and benefits are designed to support your wellbeing, your lifestyle and what matters most to you. Our commitment to Diversity & Inclusion At Arqiva, we’re committed to building a workplace where everyone feels valued, heard and empowered to succeed. We welcome applications from all backgrounds and experiences, and we work hard to remove barriers so every colleague can thrive. If you need any adjustments at any stage of the recruitment process, please reach out to talent@arqiva.com. If this sounds like the right next step for you, we’d love to hear from you! #LI-KM1