Company Description Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. Job Description We are looking for a Floor Host (Colleague Support Host), to join our team based at the Southend call centre offices of one of the largest international banks in the world! The Colleague Support Host are the go-to people for managing the day-to-day needs of our clients. The key purpose of the role is to deliver an exceptional and engaging environment, working alongside the workplace services team to assist with all aspects of facilities management. The position is a great mix of front of house and back of house duties. In the front of house, the Colleague Support Host will provide a friendly welcome to employees and their guests, promptly and efficiently offering assistance that showcases a wide range of knowledge on the building, meeting rooms and amenities available. In the back of house, they will complete daily floor walks, reset meeting rooms and raising issues that need rectifying around the building with the wider facilities teams, ultimately assisting with the smooth operation of the building. Shifts: 40 hours per week with shifts between 6am-6pm, Mon-Fri. Salary: £29,154 per annum. Qualifications The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be positive, reliable, proactive, flexible, and organised. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously. Previous experience in a customer service or facilities role is essential. Additional Information What's in it for you? Excellent holiday allowance Pension contributions, Life insurance Enhanced annual leave Recommend a Friend Bonus Scheme Thank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people. Employment Type: Permanent Hours Per Week: 40 Salary: Up to £29,100 Compensation: up to GBP 29154 - yearly