Manager, Service Delivery - Patna

Fleet Management Limited   Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at Fleet, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background.  We are looking for individuals who are ambitious about making a strong contribution to Fleet's short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.   Job Position Summary   Delivering the service level required from the Manning department and to ensure that the vessels are always manned with desired quality of staff following basic guidelines laid down in the Company Policy and procedures.   Roles and Responsibilities   Set and implement talent pipeline strategy for the company • Accountable for developing a strategy to build talent pipelines to meet the deck and engine crewing needs for FML India • Collaborate with Head, Sourcing India to contextualise manpower and resourcing strategies for FML Group to India, based on analysis of recruitment landscape and workforce planning • Drive the identification and securing of talent pipelines for deck and engine crew through department heads, providing guidance to ensure alignment to overall crewing strategy if necessary   Monitor quality of FML crew in India • Accountable for ensuring crew deliver satisfactory performance according to FML standards • Collaborate with HR Manager, India to develop a set of metrics to measure performance of crew, taking into account FML’s performance standards for vessel crew and customer needs and drive implementation through department heads • Derive high level insight from analysis of appraisal of crew performance to identify areas of inadequacies and engage in different methods of crew sourcing if necessary   Propagate organisation brand and culture • Collaborate with HR Manager, India and direct reports to ensure that HR processes, standards and programmes developed to create the desired company culture is reflected in crewing services • Oversee the propagation of company’s employee value proposition and desired employer brand through external engagement, marketing and PR efforts and internal policies, processes, standards and programmes for FML crew in India • Collaborate with HR and department heads to ensure implementation of performance management process and the localisation of compensation structures for FML crew in India through direct reports   Implement continuous improvement initiatives within the department • Responsible for implementing continuous improvement initiatives through self or other employees within the department • Collaborate with Head, Sourcing India and employees within the department to identify improvements that can be made to policies, processes or technological infrastructure. • Implement identified improvement initiatives within the department, in adherence to developed timeline and budget • Monitor adherence to timeline and budget for continuous improvement projects and technological implementations within the department and report progress to Head, Sourcing India • Monitor and report improvement in outcomes within the department to Head, Sourcing India   Oversee day-to-day operations • Accountable for monitoring and reporting employee engagement levels of FML crew in India • Lead collaboration between Crewing Services and HR to implement employee engagement surveys for FML crew in India • Derive high level analysis from employee engagement surveys to identify strengths and weaknesses of current HR framework for FML crew and address inadequacies if needed   Review and report costs • Responsible for adherence of all department operations to budget • Accountable for the review, aggregation and presentation of the annual budget for the department • Assist Head, Sourcing India in the identification, escalation and resolution of areas of anomaly in budget reports for the department   Develop human capital • Develop capabilities of direct reports through formal or informal mentorship and implementation of development plans • Drive the identification and addressing of gaps in competencies through performance review of direct reports and collaboration with HR • Assist Head, Sourcing India to review and comment on workforce plan developed by HR to ensure adequate manpower for critical positions   Relationship (mostly Internal and or External) and Nature of Communication   List the internal and external points of interactions that are required of this job. • Primarily maintains relationships with Head, Sourcing India and direct reports, as well as key external stakeholders such as recruitment agencies • Collaborates with Head, Sourcing India and direct reports to ensure FML's crew manning needs are met, and with key external stakeholders to strengthen talent pipeline for crew • Resolves day-to-day conflicts between direct reports to align efforts in achieving objectives and conflicts between FML and key external stakeholders to ensure adherence to hiring budget.   Job Experience, Functional Knowledge and Qualifications   • Indicate the minimum and preferred education and experience for this job and any licenses and certifications required. • Proven success in leading multiple crew management teams in a global ship management organisation • Experience in engaging and managing relationship with crew management companies • Strong understanding of the maritime industry and various aspects of crew management • Strong understanding of operations in the ship management industry • Bachelor’s degree in Maritime Management or relevant field Need Chief Engineer with 12months rank experience with stable sailing career