POSITION SUMMARY In line with the hotel policies and procedures, provide a pro-active and re-active maintenance service to the entire hotel under the guidance of the Director of Engineering and of the Engineering Manager. Ensuring that all service/breakdown requests are rapidly dealt with to the highest standards thereby contributing to total guest satisfaction. CRITICAL TASKS • Respond and attend to guest repair requests. • Communicate with guests/customers to resolve maintenance issues. • Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. • Carry equipment (e.g., tools, tester). Identify, locate and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. • Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. • Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. • Test, troubleshoot and perform basic repair on all types of equipment, plumbing e.g., plunge toilet and unclog drain), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. • Program TV’s and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. • Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handlers schedules and making temperature changes. • Protect the assets of the hotel and company to include any items of uniform and company tools issued. • Provide a fast, professional and reactive response to breakdown calls and emergencies. • Be conversant with all maintenance department policies and procedures. • Participate within the engineering shift rota pattern. • Comply with all current relevant health and safety policies and procedures. • Perform any other reasonable duties as requested from time to time. • Perform all duties professionally, promptly, and efficiently. Health and Safety: • Ensure that any potential hazards and real hazards are reported immediately and rectified. • Be fully aware and conversant with all departmental fire, emergency and BOMB procedures. • Always follow the correct safety procedures to carry out any job that may be deemed to be hazardous. • Take responsibility for ensuring that any equipment issued for personal protective use is kept in good condition and regularly inspected for defects prior to each use. General Duties: • Maintain appropriate standards of conduct, dress/uniforms, and hygiene. • Communicate with all departmental managers and staff alike. • Maintain a positive attitude to work duties and colleagues at all times. • Maintain a flexible approach and attitude to work and work hours. • Participate in any relevant training courses offered from time to time. • Assist fellow employees at times when help is required. • Always strive to improve “job” knowledge. • Keep work areas clean and tidy at all times. • Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours that are necessary for the maintenance of uninterrupted service to hotel guests and patrons. Be fully conversant with: • Hotel fire, health and safety procedures. • Hotel and company security procedures. • Hotel facilities and attractions. • Hotel standards of operation and departmental procedures. Others: • Performs other related tasks as assigned by management. • Complies with Marriott International Hotels Limited Regional Office policies and procedures. • Strong Communication skills (verbal, listening, writing) • Innovative • Pro-active and reliable • Able to work alone and within a team Skills and Knowledge: • Strong Communication skills (verbal, listening, writing) • Innovative • Pro-active and reliable • Able to work alone and within a team Education • Good level of English essential Supervisory / Related Work Experience • Previous experience working in the engineering department or in similar environment (preferred). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Shift Engineer - London Marriott Hotel Canary Wharf