Portlethen, Scotland, United KingdomPosted 10 days agoFull-time
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• Provide accurate, timely quotations and follow up opportunities to maximise
spare parts sales.
• Process and coordinate customer orders efficiently, working with procurement
and project teams to meet delivery deadlines.
• Maintain clear communication with customers, responding promptly to enquiries
and advising of any delays.
• Keep ERP and CRM records accurate and up to date, ensuring reliable order
tracking and reporting.
• Monitor sales performance and identify opportunities to improve revenue and
customer satisfaction.
• Support timely invoicing and follow up customer payments with the finance
team.
• Improve spare parts procedures to reduce delays, minimise errors and
strengthen departmental efficiency.
RESPONSIBILITIES
• Prepare and issue spare parts quotations, respond to customer enquiries and
follow up outstanding offers.
• Process customer orders and coordinate with procurement and project teams to
support timely delivery.
• Monitor order progress, communicate delays to customers and escalate
potential delivery issues.
• Maintain accurate customer, quotation and order records in ERP and CRM
systems.
• Produce sales reports, track key performance indicators and analyse sales
trends.
• Liaise with finance on invoicing and outstanding customer payments.
• Maintain spare parts lists, historical records and departmental procedures.
• Provide administrative and project support, contributing to improvements in
the spare parts sales process.
QUALIFICATIONS
Essential qualifications and experience
• Experience in spare parts coordination, sales administration, order
processing or a similar customer service role.
• Working knowledge of ERP systems, such as Oracle or SAP, and customer
relationship management (CRM) systems.
• Proficiency in Microsoft Excel, Word and Outlook, including preparing reports
and analysing sales data.
• Strong written and spoken English, with good organisational and customer
communication skills.
Desirable qualifications
• A relevant qualification or apprenticeship in business administration,
engineering, supply chain or a related discipline.
• An HNC, HND or degree in a relevant subject would be advantageous but is not
essential.
• Experience within an engineering, manufacturing or industrial equipment
environment.