Cloudfy is a leading B2B e-commerce platform powering manufacturing, distribution, and service businesses worldwide. Delivered on a single cloud platform, Cloudfy allows you to trade online with your customers while fully integrating orders, pricing, product and stock data with a range of ERP, warehouse and accounting back office systems. Our total focus at Cloudfy is to help you sell more, reduce costs to serve, allow your customers to self-service 24/7 and provide a completely integrated solution. Back in 2010, a team of seasoned e-commerce experts formed Cloudfy to address the need for a B2B-focused e-commerce platform. Since then we have continued to invest and refine Cloudfy with offices in the UK, USA, Australia and Singapore. Role overview As we continue to grow, we are seeking an experienced Senior Project Manager to lead our most strategic and technically complex customer projects while playing a key role in developing the wider delivery team. This is a senior leadership role within our project delivery function. You will be responsible for successfully delivering complex B2B eCommerce projects from discovery through to go-live and ongoing optimisation. You'll work closely with customers, technical teams, and senior stakeholders to ensure projects are delivered on time, within budget, and to the highest standards of quality. Beyond project delivery, you'll act as a mentor and role model for other Project Managers, helping to raise standards and drive continuous improvement across the department. Note: This role requires working 4 days per week, working from our Leicester office and 1 day per week remotely. As a Senior Project Manager at Cloudfy, you will: Manage a portfolio of high-value and strategically important customer projects. Drive projects through the full lifecycle, ensuring successful delivery against scope, timelines, budgets, and quality objectives. Build strong relationships with key customer stakeholders and manage expectations effectively. Gather, analyse, and translate complex business requirements into actionable project deliverables. Work closely with customers and development teams to ensure requirements are clearly understood and delivered successfully. Manage ongoing customer retainers and ensure continuous value is delivered through prioritised roadmaps and enhancements. Lead enterprise B2B eCommerce implementations. Coordinate complex integrations with ERP, CRM, WMS, PIM, and other business-critical systems. Work alongside technical teams to define features, manage dependencies, and support successful implementation. Identify, assess, and proactively manage delivery risks and project issues. Maintain risk and issue registers and implement mitigation strategies before impacts occur. Ensure stakeholders are kept informed through clear and transparent communication. Provide guidance and support to Project Managers and Junior Project Managers. Share knowledge, best practice, and delivery expertise across the team. Help remove delivery blockers and contribute to the development of a high-performing project management function. Champion project management best practices and governance standards. Ensure projects comply with delivery processes, documentation standards, reporting requirements, and quality controls. Set the standard for project excellence across the organisation. Work with the Head of Projects to enhance delivery processes, methodologies, and tools. Identify opportunities to improve efficiency, consistency, and overall customer outcomes. Contribute to the strategic development of the project delivery function. You will bring: Proven experience managing complex software, SaaS, or digital transformation projects. Strong understanding of project management methodologies and governance frameworks. Experience delivering B2B eCommerce projects. Experience managing enterprise-level integrations. High-risk, budget, and resource management skills. Excellent customer-facing and stakeholder management experience. Experience mentoring junior team members and supporting team development. An experienced Project Manager with strong leadership capabilities. Customer-focused with excellent stakeholder management skills. Comfortable managing multiple priorities and competing demands. Proactive, driven, and highly accountable. Confident working in both technical and business environments. An exceptional communicator with strong problem-solving abilities. Passionate about mentoring and developing others. Experience in the following areas would be advantageous: Experience working with ERP, CRM, PIM, WMS, or similar business systems. Familiarity with Agile, Scrum, and hybrid project delivery methodologies. Experience within a SaaS or eCommerce software environment. And in return, Cloudfy offers: Unlimited Holiday (paid annual leave) Private Health Plan Mental health and well-being services Perks Programme (inc. well-known energy, retail and health) EAP Programme Pension scheme Cycle to Work Scheme Referral scheme Why Us? At Cloudfy, we understand that managing diversity is an ongoing journey rather than a one-time effort. That’s why we commit to developing and reviewing our diversity strategy to align with our business objectives and effectively address the varied needs of our clients. As a rapidly expanding global organisation, we prioritise fairness and inclusion, ensuring that all recruitment, development, and appraisal decisions are based on merit, skills, and potential. We take pride in staying informed about employment laws and best practices to promote equal opportunities and foster a diverse workforce.