About the role The Guinness Partnership is recruiting a Managing Agent Officer on a permanent basis. This is a full time, 35 hours per week role based at our London, Euston Road office. We offer hybrid working, blending office days with working from home. The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents. What we are looking for We are looking for a confident communicator with working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18–30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. You will be adept at interpreting and explaining complex leasehold structures, delivering consistently high levels of customer service, and managing a varied workload while meeting performance targets. Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role. You will be able to demonstrate these essential skills: • Excellent standard of oral and written communication. • A working knowledge of relevant legislation (i.e. S18-30 Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002), RICS and ARMA guidelines, regulations and procedures. • Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions. • Experience of providing high levels of Customer Service and meeting a wide range of customers’ expectations. • Experience of managing a large and varied workload, meeting performance targets. • Experience and responsibility of health and safety compliance. • Highly self-motivated with the ability to plan and work effectively without high levels of supervision. • Demonstrates the Guinness Behaviours. Desirable skills: • Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent). Essential qualifications: • Level 2 (GCSE Grades A*- C or equivalent) in Maths and English. Desirable qualifications: • IRPM affiliation. • RICS accreditation. • CIH Level 3. If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. Please note the advertised salary includes a £4,000 supplement for roles based in London. TGPCVL TJTGP The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.