Social Media Manager - Permanent

Job Title: Social Media Manager  Hours of Work: Full-time (35 hours per week) Working Pattern: Monday • Friday Contract: Permanent  Grade: SC4 Target Salary: £53,303 Per annum + £6,799 annual car allowance  Location: Peterborough (Hybrid) About the Role This is an exciting opportunity for a strategic and influential social media professional to lead and shape CITB's social media presence, driving engagement, reputation and impact across multiple brands and audiences. The Social Media Manager is accountable for the development and delivery of CITB's social media strategy across all owned channels, ensuring social media plays a central role in supporting organisational priorities, influencing audience perception and strengthening CITB's relationship with industry stakeholders. Operating across multiple brands, including CITB, Go Construct and SkillBuild, the role requires a confident and resilient leader who can balance competing priorities, challenge constructively and provide expert advice to senior stakeholders. As the organisation's subject matter expert for social media, you will lead the evolution of our social channels, identifying emerging opportunities, driving innovation and ensuring social media is fully integrated into wider communications, marketing and engagement strategies. The role holder manages both organic and paid social activity, ensuring content is audience-led, insight-driven and aligned to organisational objectives. Working closely with colleagues across Marketing and Communications, Content Creation and external partners, you will use data, performance insights and audience intelligence to continuously optimise activity and maximise impact.   RESPONSIBILITIES What you’ll be doing: 1.    Social media strategy and planning: Develop and maintain CITB's social media strategy, covering all owned channels and audience segments (employers, training providers, careers audiences and industry stakeholders). Maintain a rolling social media content calendar aligned to the directorate's campaign planning calendar and organisational communications priorities. Ensure social media activity supports the trust-rebuilding programme by maintaining a consistent, credible and responsive organisational voice across all platforms.  2.    Content creation and channel management: Create, schedule and publish social media content across all CITB-owned channels. Produce or commission short-form written, visual and video content appropriate for each platform and audience. Maintain consistent brand voice and visual identity in line with Government brand guidelines and CITB's content standards. Apply GCS SAFER framework standards to all social media activity to ensure digital brand safety.  3.    Paid social coordination: Plan and manage paid social media activity. Brief paid social requirements to agencies or manage in-house where appropriate. Monitor paid social performance and provide optimisation recommendations. Ensure paid social spend is tracked and reported accurately to the Marketing Operations and Planning Manager.  4.    Community management and monitoring: Oversee and manage the monitoring of CITB's social media channels for audience engagement, comments and emerging issues. Manage community responses in line with CITB's community management and social media response guidelines. Identify and escalate reputational risks or emerging issues to the relevant Marketing Communications Business Partner. Oversee the maintenance of the social media issues log.  5.    Influencer and ambassador coordination: Manage influencer and ambassador social media activity related to CITB, Go Construct and SkillBuild. Manage relationships with social media influencers and brand ambassadors in line with GCS influencer marketing guidance, ensuring appropriate disclosure and brand alignment.  6.    Analytics and reporting: Monitor and analyse social media performance across all channels using platform analytics and third-party tools. Produce regular performance reports and contribute social media data to the directorate's evaluation framework. Make evidence-based recommendations for strategy and content optimisation.  Decision making and business impact:  This role has significant influence over how CITB, Go Construct and SkillBuild are perceived across digital channels and plays a key role in protecting and enhancing organisational reputation. The Social Media Manager is responsible for strategic and operational decision-making relating to social media activity, audience engagement, content direction and channel performance. The role holder will be expected to confidently challenge, influence and advise stakeholders at all levels, ensuring social media activity remains aligned to organisational priorities and audience needs. The role requires resilience, sound judgement and the ability to make informed decisions in a fast-paced environment, often managing competing priorities, reputational risks and emerging issues. The impact of this role extends beyond social media performance, contributing directly to CITB's wider engagement, communications and trust-building objectives. What we’re looking for: Essential • Proven experience of managing organisational social media channels across multiple platforms, including both organic and paid activity  • Strong understanding of social media platform algorithms, audience behaviour and content best practice across LinkedIn, X, Instagram, Facebook TikTok and YouTube • Experience of community management and social media issues monitoring  • Ability to produce engaging short-form content for digital audiences  • Experience of using social media analytics tools and producing performance reports  • Knowledge of digital brand safety principles and responsible social media management  • Strong organisational skills with ability to manage a high-volume content calendar  • Experience of social listening and reporting.    Desirable • Experience of working within a public sector, Arm’s Length Body, or regulated industry social media function  • Knowledge of GCS SAFER framework or equivalent digital brand safety standards  • Experience of influencer marketing and ambassador programme coordination  • Familiarity with paid social media planning and buying processes  • Video production or editing skills   Other Requirements  • Peterborough (Hybrid) CITB is currently operating a hybrid approach to working  • On-call arrangement may be required for social media monitoring during significant organisational events, crises, or high-profile campaigns.  • Flexible approach to working hours to accommodate real-time social media management requirements.   • Travel as required throughout UK QUALIFICATIONS Why join CITB? * 25 days holiday + bank holidays  * 3 additional days Christmas shutdown  • Generous pension scheme (up to 9% employer contribution)  • Life assurance (4x salary)  * 2 paid volunteering days per year  • Professional development & funded training qualifications  • Employee Assistance Programme  • Be part of a respected organisation shaping the future of UK construction   Closing Date Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment. Artificial Intelligence Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.   We are committed to equal opportunities and recruit based on merit, skills and experience. CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population and people from under-represented groups are encouraged to apply for vacancies.  Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.