Business Analyst RESPONSIBILITIES Key Responsibilities Product Discovery & Requirements • Elicit, analyse, and document business and user requirements. • Facilitate workshops, interviews, and discovery sessions with stakeholders. • Translate business needs into user stories, epics, features, and acceptance criteria. • Define business rules, workflows, and product logic. • Support product roadmapping and backlog prioritisation. • Maintain traceability between business objectives, requirements, and delivered solutions. Stakeholder Engagement • Build strong relationships with business stakeholders, SMEs, product owners, and delivery teams. • Communicate complex concepts clearly to technical and non-technical audiences. • Gain consensus across diverse stakeholder groups. • Influence decision-making through evidence-based recommendations. • Support business readiness and product adoption activities. Process Analysis & Improvement • Analyse existing business processes and identify pain points, inefficiencies, and risks. • Design future-state processes and operating models. • Recommend digital solutions to enhance business performance. • Support continuous improvement initiatives and business transformation programmes. Agile Product Delivery • Work within Agile, Scrum, or SAFe delivery teams. • Support backlog management and sprint planning. • Collaborate with UX designers, developers, testers, and architects. • Clarify requirements throughout the development lifecycle. • Support User Acceptance Testing (UAT) and product validation. • Ensure delivered solutions meet business requirements and user expectations. Product Performance & Value Realisation • Monitor product performance against defined KPIs. • Gather and analyse user feedback. • Identify opportunities for product enhancement. • Measure benefits and value delivered by digital products. • Support data-driven decision making through analytics and reporting. Key Deliverables • Business Requirements Documents (BRDs) • User Stories and Epics • Process Maps and Journey Maps • Functional and Non-Functional Requirements • Acceptance Criteria • Product Backlogs • Workshop Outputs • Gap Analysis Reports • UAT Plans and Test Scenarios • Benefits Realisation Reports • Product KPI Dashboards QUALIFICATIONS Essential Knowledge & Experience • Experience as a Business Analyst, Product Analyst, or Digital Business Analyst. • Experience working on digital products, business transformation, or technology delivery initiatives. • Strong stakeholder management and facilitation skills. • Experience gathering and documenting requirements. • Knowledge of Agile delivery methodologies (Scrum, Kanban, SAFe). • Experience conducting process mapping and business analysis. • Ability to analyse complex business problems and develop practical solutions. • Experience supporting product development teams across the full delivery lifecycle. Technical Skills • Requirements elicitation and management • User story creation • Process modelling (BPMN, Visio, Lucidchart) • Data analysis and reporting • Jira / Azure DevOps • Power BI • Microsoft 365 • UAT planning and execution • Business case development • Benefits tracking and measurement Behavioural Competencies • Customer-focused • Analytical thinking • Problem solving • Influencing and negotiation • Collaboration • Adaptability • Strategic thinking • Attention to detail • Continuous improvement mindset Effective communication At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar [https://www.zensar.com/careers/] and join us to Grow. Own. Achieve. Learn. [https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&fs=1] to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.