City of Edinburgh, Scotland, United KingdomPosted 7 days agoFull-time
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Outpatient Appointments Adviser | Spire Murrayfield Hospital | Edinburgh | Full
time | Permanent
Spire Murrayfield Hospital is looking to recruit an experienced individual to
join their outpatient appointments team as an Outpatients Appointment Adviser,
on a permanent basis.
Duties and responsibilities:
• Scheduling outpatient appointments by telephone, for patients and to confirm
by telephone, email or letter and appointment reminders by text
• Proactively investigating and resolving enquiries
• Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS,
consultants, primary care practitioners)
• Accurately recording all required information for appointments on IT systems,
databases or spreadsheets
• Maintaining confidentiality in line with GDPR and policies when processing
stakeholder data (e.g. patient, consultant, staff etc.
Who we're looking for:
• Excellent customer service skills and telephone skills
• Strong IT skills
• You must also have excellent interpersonal and verbal and written
communication skills
• A team player with a can-do attitude
• Previous Healthcare experience would be advantageous
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive
benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
* ‘Spire for you’ reward platform - discount and cashback for over 1000
retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
We commit to our employees well-being through work life balance, on-going
development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom
and the largest in terms of revenue. From 39 hospitals and 8 clinics across
England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient,
day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the
right to expire vacancies prior to the advertised closing date once we have
received a sufficient number of applications.