As a Senior Planning Analyst, you will support the Business Banking workstream within the Workforce Planning and Performance team, reporting into the Channel Performance Partner. You will produce accurate demand and resource plans that help Business Banking make informed decisions and deliver its customer service, colleague and cost ambitions. You will work with Business Banking leaders and key partners to understand projected demand, translate this into resource requirements and clearly explain risks, opportunities and financial impacts. Using data and insight, you will help the leadership team understand performance, support commercial and strategic decisions and ensure the right people are in the right place at the right time. You will collaborate across Business Banking and the wider organisation, contributing to an evolving planning capability and helping turn complex information into clear, actionable recommendations. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, Swindon, Northampton or Bournemouth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnationwide-jobs.co.uk%2Flife-at-nationwide%2Frewarding-you&data=05%7C02%7CSamantha.Graham%40nationwide-jobs.co.uk%7Cc3d3225d77e54ab5a92008dedc2cceff%7C18ed93f5e4704996b0ef9554af985d50%7C0%7C0%7C639190282163461695%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PC5Y9xpYWimDrh3FYkvbMMF87I34nF17ytwWljcifjI%3D&reserved=0]. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. RESPONSIBILITIES What you’ll be doing Responsible for creating, maintaining and presenting demand forecasts and resource plans for Business Banking, providing clear insight to support decision-making while identifying key risks and opportunities. Work closely with senior leaders and stakeholders across Business Banking and the wider organisation, including Strategy, Risk, Marketing, Finance, Commercial and data teams, to ensure plans are aligned with business priorities and objectives. Support and contribute to resource forums by delivering high-quality, thought-provoking analysis that helps ensure the right people are in the right place at the right time. Take ownership of end-to-end action plans, ensuring milestones are achieved and stakeholders remain informed, while applying your understanding of financial services products, distribution channels, operational processes, systems and the broader data landscape to enhance planning and recommendations. About you The minimum requirements for this role are: • Experience developing demand forecasts using historical trends, seasonality and changes in customer behaviour and business activity • Strong capacity modelling skills, translating demand into workload and FTE requirements using handling times, productivity, shrinkage and service levels • Experience maintaining short-, medium- and long-term resource plans, meeting deadlines and ensuring accurate models and documented assumptions • Ability to explain forecasting methods, assumptions and recommendations on capacity, cost and service to technical and non-technical audiences • Experience in scenario modelling and sensitivity analysis, challenging assumptions with stakeholders to assess capacity gaps, risks and financial impacts • Advanced Excel modelling skills and experience using Power BI and workforce planning tools to combine data, automate analysis and generate insight • Understanding of financial services demand drivers and experience sourcing, reconciling and validating data for forecasting and planning models • Ability to independently assess forecast accuracy, investigate variances and refine models, making evidence-based recommendations and deputising for the Channel Performance Partner Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel • We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind • Say it straight • We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand • Push for better • We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development • Get it done • We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. QUALIFICATIONS The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: * 25 days holiday, pro rata • Private medical insurance • A highly competitive pension to help you build a strong foundation for retirement • Access to an annual performance-related bonus • Training and development to help you progress your career • A great selection of additional benefits through our salary sacrifice scheme • Life assurance to provide peace of mind for you and your loved ones in the event of your death • Wellhub – access to a range of free and paid options for health and wellness • Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy [https://nationwide-jobs.co.uk/privacy]. If you want to find out more about using AI in our recruitment process, please read more here [https://nationwide-jobs.co.uk/help-and-support]. Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support [Recruitment.Support@nationwide-jobs.co.uk]. Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. [https://www.nationwide.co.uk/news-and-stories/job-scams/] The hiring manager for this role is Janet Kay, and the main recruitment contact is Jemma Ives.