Casual Guest Service Agent

How We'll Help You Thrive  At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:  • Flexible shifts – pick up shifts based on your availability, around your other commitments  • Competitive pay – Earn up to £12.71 per hour plus service charge, with opportunities to grow your career with Hilton.  • Instant pay access - the ability to instantly withdraw up to 40% of earned wages  • Free meals on duty – Helping you stay energised throughout your shift.  • Generous holiday allowance – Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service.  • Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources.  • Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.    *Benefits availability may vary depending on Team Member location and terms and conditions of employment.  RESPONSIBILITIES Exceptional Hospitality Starts with You As a Guest Service Agent, you’re not just supporting both departments of Front Office and Food & Beverage – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: Here's what you'll do during a typical day: * · Supporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments. * · Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials * · Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately * · Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries * · Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue * · Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws * · Strive to achieve departmental targets * · Comply with hotel security, fire regulations and all health and safety legislation * · Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications QUALIFICATIONS What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands [https://www.hilton.com/en/brands/], [https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog [https://jobs.hilton.com/blogs] to see why we’re more than a great place to stay—we’re a great place to work.