Technology Industrial Placement - Customer Technology

Good things this way   If you're ambitious, curious and enjoy solving problems, our 12-month Technology Industrial Placement provides an exciting opportunity to gain hands-on experience while exploring a future career in technology.   Help create secure, reliable and innovative technology solutions while gaining experience that could shape your future career.   Whether you're interested in data, security, technology engineering or emerging digital capabilities, this placement offers the chance to build practical skills, gain workplace experience and contribute to real business challenges.    The experience is designed to help you learn, apply new skills and gain confidence in a professional technology environment. Along the way, you'll build relationships, broaden your network and discover where your interests might take you after university.    Customer Technology (Swindon) Customer Technology is responsible for delivering and evolving the technology that underpins Nationwide's banking products, digital services and customer support capabilities. From core banking platforms and customer data services to contact centre technologies, automation and cloud-based solutions, the teams work to provide secure, reliable and seamless experiences for customers and colleagues, helping millions of members manage their financial needs every day We power simply brilliant experience for colleagues and customers by building and running the safe, secure, and resilient technology behind every product, journey, and payment – delivering end – to – end IT run and change across core banking, mortgages, servicing, and payments.  You will be going into Core Banking or Customer Servicing, where you’ll be at the heart of delivering the essential banking services our customers depend on, supporting efficient operations and helping us continually improve the customer experience. You could work on building new features, improving existing applications, automating processes, resolving technical issues and contributing to systems that enable customers to manage their banking securely and conveniently. You'll collaborate with engineers, analysts and business teams to deliver technology solutions that improve customer and colleague experiences across our branches, contact centres and digital channels. Where you’ll be working    You'll join technology teams within our Chief Operating Office, helping deliver secure, reliable and innovative services that support both customers and colleagues across Nationwide.    Working alongside experienced professionals, you'll gain exposure to modern technology environments while developing practical skills in Data, Analytics and Technology Delivery.    Location     At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.    For this job you'll spend at least two days per week, based at our Swindon Head Office.    If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.  RESPONSIBILITIES What you'll be doing on the Technology Industrial Placement    Our Technology Industrial Placement is a 12-month programme designed to combine learning, development and real workplace experience. This isn't a placement spent watching from the sidelines. From day one, you'll contribute to meaningful work while receiving the support needed to learn and grow.    Your placement begins with induction, technical training and development support designed to help you settle in, build confidence and understand the role you'll be performing. You’ll then join your team, where you’ll gain hands on experience, development practical skills and build relationships with colleagues across the business.   Alongside your day to day role, you'll join a 10-month collaborative project with other Industrial Placement students from across Nationwide. Development workshops run throughout the placement, helping build project and professional skills, grow confidence and prepare you for your next career step.   There will also be opportunities to learn from leaders and industry experts, gaining fresh perspectives and practical ideas you can apply day to day. Mentoring, workshops, stretch assignments and ongoing support will help you continue developing your skills and confidence.    The placement offers the chance to experience a professional technology environment while exploring future career options. Rather than specialising in a single destination role, you'll build broad experience and discover which areas of technology interest you most.    No two days are the same. Activities could include analysing data, investigating technology issues, supporting projects, collaborating with colleagues, learning new technologies and contributing to your Industrial Placement project. You'll also take part in development activities, workshops and networking opportunities throughout the year.    Depending on your placement area, there may be opportunities to work with technologies such as Databricks, MS SQL, Azure, SAS, cyber security tools and AI-enabled solutions. Exposure to modern technology environments will help build both technical and professional confidence.    Along the way, you'll develop transferable skills in communication, problem solving, teamwork, stakeholder management and critical thinking. The programme places strong emphasis on potential, learning and future growth rather than prior experience.    Successful completion of the placement may help shape future career choices and could provide a route into the Technology Development Programme (TDP) after university.    Who we're looking for on the Technology Industrial Placement     Please note, you must be currently in your second year of a university degree to be able to apply for this vacancy.   We're looking for curious, motivated people who enjoy solving problems and learning new skills. You'll share our determination to push for better and put customers first in the decisions you make. Whatever your route, this placement will help you build valuable experience and explore where a future technology career might take you.    To succeed on our Technology Industrial Placement, you'll need to show:    • An interest in technology and how it solves real-world problems.  • Curiosity about data.  • Confidence learning new skills and adapting to unfamiliar environments.  • The ambition to keep growing, take on new challenges and build towards your next career step.  • A logical, methodical approach, with the ability to understand both the detail and the bigger picture.  • The confidence to build relationships and work with colleagues across the business.  • Drive, high performance and a commitment to learning from feedback and setbacks.  • A determination to push for better and put customers first in the decisions you make.    Eligibility: You must be studying towards an undergraduate degree.    Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:    • Feel what customers feel  • We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind  • Say it straight  • We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand  • Push for better  • We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development  • Get it done  • We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.  QUALIFICATIONS The extras you’ll get   High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:    • Structured learning, personalised development and hands-on experience to help you build future-ready skills and progress your career in banking  * 25 days holiday each year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days  • The opportunity to earn an annual bonus based on your performance  • Private medical insurance to help you access additional healthcare when you need it  • Wellhub access to a range of free and paid fitness and wellbeing options, plus free on-site gyms at selected locations  • A highly competitive pension to help you start building your financial future   • A great selection of additional benefits through our salary sacrifice scheme  • Up to 14 paid hours each year to volunteer for a cause that matters to you  • Life assurance to provide additional peace of mind for you and the people who matter to you    Banking – but fairer, more rewarding, and for the good of society    We forge our own path at Nationwide.    As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.    If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.    At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.    We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.    What to do next     If this role is for you, please click the ‘Apply Now’ button, where you’ll be asked to answer a few quick questions for us.     We’ll send you our online assessments to complete and there will also be a short video interview to find out more about you. If you are successful, you could be selected to attend one of our assessment centres which run from January 20 27.    If you have any further questions, please contact us at Early.Careers@nationwide.co.uk