This role sits within Group Customer & Communications; a critical area focused on delivering best-in-class financial promotions and advertising for our customers. You’ll join our central Financial Promotions team, helping to make sure promotional activity across Nationwide is engaging, customer-focused and meets regulatory requirements. As a financial promotions subject matter expert, you’ll provide clear, pragmatic and solutions-based regulatory advice to colleagues across the organisation. You’ll use your detailed knowledge of financial promotions requirements to review and provide guidance on advertising and promotions, helping to ensure they are engaging, enable customers to make informed decisions and meet regulatory standards. Working closely with our marketing, digital, advertising, product, risk and legal teams, you’ll provide expert advice, offer constructive challenge and help drive consistently high standards across all promotional activity. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon or Bournemouth site approximately once per month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. RESPONSIBILITIES What you’ll be doing Your day will be varied, working across advertising campaigns and product propositions covering Nationwide’s products and services. You’ll review and approve financial promotions across a range of channels, providing clear written and verbal advice and adapting your approach to engage and influence stakeholders at all levels. You’ll take ownership of complex or higher-risk work, balancing regulatory requirements with commercial and customer needs to provide proportionate challenge and practical, solutions-focused advice. You’ll be part of a small, dedicated team of subject matter experts, working closely with our Risk colleagues. You’ll deliver training to build capability in financial promotions requirements, lead and support horizon scanning for regulatory developments, and help the organisation respond effectively to change. You’ll also contribute to continuous improvement by strengthening guidance, processes and approval standards across the team. About you As a minimum you’ll have: • Proven experience of reviewing or approving financial promotions and advising stakeholders on financial promotions compliance, conduct risk and regulatory requirements • Detailed working knowledge of the FCA Handbook, particularly the financial promotions rules, and a good working knowledge of other applicable requirements, including the CAP and BCAP Codes and Consumer Duty • A strong understanding of current and emerging financial promotions regulatory developments. • Experience of influencing and advising stakeholders on regulatory and compliance requirements within a financial services environment • Experience of providing constructive challenge and escalating regulatory, compliance or conduct-related concerns when appropriate • Experience of managing competing priorities and delivering high-quality outcomes in a fast-paced, customer-focused environment Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel • We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind • Say it straight • We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand • Push for better • We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development • Get it done • We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. QUALIFICATIONS The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: * 25 days holiday, pro rata • Private medical insurance • A highly competitive pension to help you build a strong foundation for retirement • Access to an annual performance-related bonus • Training and development to help you progress your career • A great selection of additional benefits through our salary sacrifice scheme • Life assurance to provide peace of mind for you and your loved ones in the event of your death • Wellhub – access to a range of free and paid options for health and wellness • Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy [https://nationwide-jobs.co.uk/privacy]. If you want to find out more about using AI in our recruitment process, please read more here [https://nationwide-jobs.co.uk/help-and-support]. Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support [Recruitment.Support@nationwide-jobs.co.uk]. Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. [https://www.nationwide.co.uk/news-and-stories/job-scams/] Please note that should you be successful in securing this role, the job title on our internal systems will be Compliance Advice Senior Consultant.

Financial Promotions Compliance Senior Consultant