As a Complex Banking Ops Agent in a team that has responsibility for managing High Value Transactions, you will handle day to day Banking transactions and investigate and resolve client enquiries Job Responsibilities • Recording and Processing of Court Orders including Freeze Orders and Requests for Information • Manage daily execution of high value transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures. • Handle day-to-day transaction processing (I.e. Bank-to-bank payments and Direct Debit Indemnity Claims ) and operational activities (I.e. Legal Doc Review and Name Change document review) and ensure adequate operational performance measured throughout Banking Operations • End-to-end ownership of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations • Close interaction with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations • Develop subject matter expertise of business processes to assist with corrections and remediations • Investigate, follow-up and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner. The individual will be part of a team and will be required to meet the larger goals of the business; they will have to meet their individual deliverables • Serves as point of contact for internal communication with Front line and back office. Required qualifications, capabilities and skills: • Maintain utmost accuracy in the processing of payments. • Good understanding of how payment systems for processes works and able to use the software efficiently in day-to-day operations. Does effective end to end queue monitoring and assists the team in the prioritisation of tasks. • Ability to follow tight deadlines, organise and prioritise workload • Ability to work closely with business partners and interact with all staff levels • Multi-tasker who can manage multiple streams of work concurrently • Experience in back-office operations and keen sense of quality control and practices • Prior exposure and/or knowledge to the payment lifecycle within Banking Operations • Demonstrated experience of strong analytical and problem-solving skills • Maintain strong discipline to support in new activities in partnership with multiple LOB’s and engaging in proper operational readiness Preferred qualifications, capabilities and skills: • Experience in back-office operations and keen sense of quality control and practices • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint • Excellent written and oral communication skills. • Ability to collaborate, partner and work in a team environment. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.