Country Product Leader (12 month maternity cover) - Wimbledon, London
Flight Centre
London, England, United KingdomPosted 8 days ago
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About the opportunity
This is an exciting 12-month maternity cover opportunity to step into a highly
visible leadership role within the UK business, helping shape the future of
product strategy and commercial performance. As the Flight Centre Country
Product Leader, you'll champion the local product agenda while influencing
decisions across both the UK National Flight Centre leadership team and the
Global Product leadership team. You'll work closely with senior leaders, global
product teams and key stakeholders to drive growth, improve customer outcomes
and ensure local market needs are represented on the global stage. If you're
looking for a role that offers exposure, development and the opportunity to make
a significant impact, this could be your next career move.
You'll be based in our Wimbledon office and will need to be in-office at least 4
days a week.
What you'll do
• Develop and execute the UK core product range strategy aligned to global
product frameworks and local market dynamics.
• Drive product performance and growth across Flights, Hotels, Cruise, Tours,
Insurance and Ancillary categories.
• Partner with Category Heads of Product to ensure campaigns and tactical
offers are commercially relevant for the UK market.
• Define country product priorities based on market demand, competitive
landscape and business objectives.
• Monitor product performance and implement improvement strategies to drive
commercial outcomes.
• Lead country product planning cycles, including seasonal destination
strategies and campaign calendars.
• Manage the local product calendar to ensure a consistent pipeline of relevant
and compelling offers.
• Adapt merchandising and product positioning across retail, Specialists,
Flight Centre Business Travel and online channels.
• Maintain deep knowledge of local market trends, customer behaviour and
competitor activity.
• Conduct competitive analysis and identify opportunities for growth and
differentiation.
• Provide market insights and feedback to global product teams to influence
strategy and supplier negotiations.
• Create and lead a strong product community that supports local tacticians and
packaging teams.
• Partner with Marketing teams to develop campaign plans that maximise product
performance and customer engagement.
• Collaborate with Sales Leadership, Nation Leaders and Area Leaders to align
product strategy with business objectives.
• Facilitate communication and collaboration between country operations and
global product teams.
• Partner with local Supply Teams and tourism boards to secure exclusive offers
and promotional support.
• Coordinate supplier education initiatives and famil programmes to strengthen
consultant product knowledge.
• Support sponsorship opportunities that align with business priorities and
campaign activity.
• Drive adherence to One Best Way product processes and standards.
• Review and approve products, packages and deals prior to market launch.
• Monitor product quality, compliance and speed-to-market performance.
• Partner with Systems and Publishing teams to support local business needs.
• Act as a product expert and key point of contact for the consultant network.
• Support consultant enablement through product communications, launches and
promotional updates.
• Work with Learning & Development teams to ensure product training is relevant
and effective.
• Contribute to a safe, inclusive, and accessible work environment where all
Flighties feel welcomed, respected, and supported to thrive.
What we're looking for
• Minimum 7+ years' experience in travel product, retail travel consulting or
wholesale operations.
• Minimum 3+ years' experience in product leadership or product management
roles.
• Proven experience developing product strategy and driving commercial
performance.
• Strong understanding of product economics, including margins, yield and cost
structures.
• Deep knowledge of the UK travel market, competitors and customer preferences.
• Experience analysing product performance and making data-driven
recommendations.
• Demonstrated ability to work across multiple travel product categories.
• Proven track record of collaborating with sales, marketing and product teams.
• Experience training, mentoring or supporting consultant networks is
advantageous.
• Diploma or higher qualification in Business, Marketing, Tourism or a related
discipline is preferred.
• Ability to work autonomously while collaborating effectively across global
teams.
About Us
Flight Centre is an award-winning travel retailer with hundreds of stores around
the globe. Our purpose is to open up the world for those who want to see which
means creating incredible, life-long travel memories for our customers. We are
famous for our fun and rewarding culture and exciting career opportunities.
We’re a company built by travellers for travellers and our benefits reflect
this. We not only want to open up the world for our customers, but also for our
people so you can experience destinations first-hand. If you have a passion for
travel and are looking for a fun and rewarding career, Flight Centre is your
next destination.
Your First-Class
Employee Benefits
• Travel Like a Pro: Access industry travel discounts and qualify for sponsored
‘Familiarisation Trips’ to explore new destinations and products around the
world.
• Career Growth: Be supported in your career growth through our Brightness of
Future pathways within our global organisation.
• Celebrate Success: Embrace our famous company culture at Reward & Recognition
events throughout the year, including our annual ‘Global Gathering’ (pack
your bags for Lisbon 2024!).
• Be Yourself: Thrive in a workplace that values individualism – come as you
are!
• Stay Healthy: Benefit from our Health Cash Plan - claim cash reimbursements
for routine and emergency healthcare.
• Stay Active: Enjoy an hour out of your working week dedicated to being
active or focusing on your wellbeing.
• So much more: company-matched charitable giving, an excellent pension scheme,
an Electric Vehicle Scheme, a share scheme, and several other salary
sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is
to provide an environment with equality of respect, dignity and opportunity for
all our employees. We value an inclusive and supportive workplace which reflects
the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding
experience as accessible as possible. Please advise us about accommodation needs
at any point by contacting our Recruitment Team at
RecruitmentUK@flightcentre.co.uk [RecruitmentUK@flightcentre.co.uk].
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