IT Technician (FTC)

About Us At the Port of Dover, we keep the UK moving - connecting people, businesses, and communities. Our IT team plays a vital role in ensuring our operations run smoothly, securely, and efficiently around the clock. An opportunity has arisen for a customer-focused IT Support Technician to join our team on a maternity cover contract, supporting the delivery of high-quality IT services across the organisation.   The Role As an IT Support Technician, you will be the first point of contact for IT issues, owning and resolving incidents and service requests to ensure minimal disruption to the business. You’ll support a wide range of technologies, hardware, software, networks, and telephony while working collaboratively with internal teams and external providers to deliver reliable, secure IT services.   Key Responsibilities Technical Support & Service Delivery • Act as the first point of contact for IT queries, delivering excellent customer service • Diagnose and resolve hardware, software, and network issues within agreed SLAs • Take ownership of incidents and service requests through to resolution • Escalate complex issues to third-party providers where required Systems, Equipment & Maintenance • Install, configure, and maintain IT equipment (desktops, laptops, mobile devices, peripherals) • Support operating systems (Windows, macOS, Linux) and Microsoft Office applications • Carry out repairs to hardware and associated infrastructure • Monitor system alerts and ensure timely escalation Asset & Data Management • Maintain accurate IT asset records and inventory • Perform IT equipment audits and lifecycle management (deployment, movement, disposal) • Update documentation, user guides, and knowledge base articles Projects & Continuous Improvement • Support IT projects, system rollouts, and upgrades • Identify opportunities to improve processes and enhance user experience • Work closely with wider IT teams and business functions Security & Compliance • Follow IT security policies and best practices • Support access control and user account management (Active Directory) • Maintain system integrity through patching, updates, and monitoring About You Essential Skills & Experience • Minimum 2 years’ experience in an IT support environment • Strong experience supporting Windows operating systems and hardware • Knowledge of Microsoft Office suite • Experience with Active Directory administration • Understanding of networks (TCP/IP, DNS, DHCP) • Excellent troubleshooting and problem-solving skills • Strong customer service and communication abilities • Full UK driving licence Desirable • IT certifications (e.g. CompTIA A+, Network+, Microsoft Certified Professional) • Experience with telephony systems (PBX/VoIP) • Knowledge of CCTV or access control systems What We’re Looking For • A proactive and methodical problem solver • Strong attention to detail and organisational skills • Ability to manage workload and prioritise effectively • A team player with a flexible, can-do attitude • Someone who thrives under pressure and delivers to deadlines • Passion for continuous learning and self-development Benefits * 5 weeks annual leave + bank holidays (pro rata) • Generous contributory pension scheme • Private Health Care • Life assurance • Employee assistance programme * 3rd party discounts • Benefits and reward platform • Free Parking • Employee volunteering scheme   Hours of work: 37.5 per week (this position will be working Monday – Friday in the office) Contract duration: Up to 8 months Salary: IRO £30k pro rata All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years) and there will be a pre-employment medical including a Drug and Alcohol test. We need to satisfy your Right to Work in the UK. Please be aware that all employees will be subject to background security checks in order to obtain a Dock Pass. We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone is looking after each other and respected, included and able to perform at their best. All applications are reviewed by our team — we do not use AI for screening. Closing date:  13 November 2026 at 5pm