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ABOUT THE OPPORTUNITY
Are you ready to shape the future of quality across a global business platform?
As QA Leader, you'll own the vision, strategy, and execution of quality
initiatives that drive exceptional customer and business outcomes across
multiple markets. This is a unique opportunity to influence enterprise-wide
quality transformation, champion modern quality engineering practices, and
partner with senior leaders to embed quality into every stage of delivery.
You'll lead through influence, develop high-performing global teams, and make a
measurable impact at scale.
KEY RESPONSIBILITIES
• Lead the QA function through influence across a critical global business
platform.
• Define and evolve quality strategy aligned to business objectives and
technology roadmaps.
• Partner with the Global VP of Quality & DevOps on organisational initiatives
while owning workstream execution.
• Drive transformation from reactive testing practices to proactive quality
engineering.
• Build, mentor, and scale a high-performing QA organisation across multiple
geographies.
• Create career development pathways and succession plans for team growth.
• Foster a culture of continuous learning, innovation, and excellence.
• Oversee enterprise test strategy, planning, and execution across the
platform.
• Coordinate complex multi-team testing initiatives and influence outcomes
without direct authority.
• Drive automation strategy with clear ROI and coverage metrics.
• Own release management and quality gatekeeping for production deployments.
• Implement quality metrics, governance processes, and reporting frameworks.
• Balance strategic leadership with hands-on technical engagement.
• Translate quality strategies into executive communications that inform
decision-making.
• Build trusted relationships across Product, Engineering, and Business
leadership teams.
• Champion quality within cross-functional forums and strategic planning
discussions.
• Represent the quality perspective in architectural and business decisions.
• Contribute to a safe, inclusive, and accessible work environment where all
Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
• Approximately 15 years' experience in software quality assurance with
progression into strategic leadership roles.
• Minimum 5 years leading QA teams.
• Demonstrated success building and scaling QA functions in complex
multi-product environments.
• Experience embedding quality practices and quality culture across engineering
organisations.
• Proven strategic leadership and organisational change management capability.
• Ability to influence senior stakeholders and operate from executive to
technical levels.
• Expert knowledge of testing methodologies, frameworks, and quality
strategies.
• Strong experience with test automation tools including UiPath, Cypress,
Playwright or similar.
• Proficiency with Azure DevOps.
• Understanding of CI/CD pipelines and quality gates.
• Familiarity with quality metrics, governance frameworks, and reporting.
• Advanced testing certifications (ISTQB-CTAL or equivalent) preferred.
• Experience within global distributed teams preferred.
• Travel industry, GDS, booking systems, or Microsoft Dynamics 365 experience
advantageous.
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