We are looking for a proactive, high-performing Business Analyst working for the Operational Governance & Controls Manager to join our Property Operations team. Our Property Operations teams work spans across our branch network, admin buildings, data centres, security and health and safety. This role will deliver a variety of business analysis, value mapping, journey mapping and/or continuous improvement services to time, cost and quality, enabling key stakeholders to deliver against their outcomes and the wider Nationwide Strategic Objectives. The Business Analyst will also maintain excellent stakeholder relationships across the organisation to ensure that we meet our service, regulatory and compliance activities and drive continuous improvement. In your role as Business Analyst in Property Operations, you’ll work on ensuring we have safe, sustainable, and cost-effective environments that enable business performance and an enhanced customer experience. Working alongside colleagues in Property Operations, you’ll help us achieve Nationwide’s strategic objectives, drives operational excellence, compliance, and innovation in property management, aligned to organisational goals and long-term strategies. It ensures the property portfolio is optimised to support evolving ways of working and delivers clear value to colleagues, operational criticality, business needs, and user experience. Ensuring we are always looking for ways to improve by using the necessary insight and having the correct processes, procedures and governance structures in place to allow us to be fit for purpose. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time, you'll spend 40% of your working time, based at either our London, Swindon, Bournemouth or Northampton offices. If you are aligned to our Glasgow hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Glasgow. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you]. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you]. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. RESPONSIBILITIES What you’ll be doing You will collaborate extensively across Property Operations team to provide insight, support governance and drive continuous improvement that enables Nationwide to ensure we have safe, sustainable, and cost-effective environments. You will support the Operational Governance and Controls Manager ensuring the Property Operations team have the necessary frameworks to succeed. Provide analysis services of business problems balancing the trade-offs across performance, cost and time, making recommendations for resolutions. Support colleagues to design business improvements, aligning to business objectives You will own and be responsible for process improvements and key business forums. About you • Ability to translate business requirements and detailed content into operating priorities. • Ability to understand technical discussions and issues and translate for a business audience and vice-versa. • Understanding of business processes and frameworks • Excellent communication – Strong influencing, communication, facilitation, and presentation/training skill Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel • We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind • Say it straight • We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand • Push for better • We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development • Get it done • We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. QUALIFICATIONS The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: * 25 days holiday, pro rata • Access to private medical insurance • A highly competitive pension to help you build a strong foundation for retirement • Access to an annual performance-related bonus • Training and development to help you progress your career • A great selection of additional benefits through our salary sacrifice scheme • Life assurance to provide peace of mind for you and your loved ones in the event of your death • Wellhub – access to a range of free and paid options for health and wellness • Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose - driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Matthew Brocklehurst, and the main recruitment contact is Bhavit Panchmatia.