Rent Support Assistant NCCHS

Role: Rent Support Assistant Contract Type: Permanent Working Hours: 18.5 Hours per week – Wednesday mornings, Thursdays and Fridays between the hours of 8:30am – 5:00pm Worker Type: Hybrid Worker - working time will be split between your work base and working remotely in agreement with the Line Manager.  Salary: Grade D - starting salary of - £27,709 per annum (Level one) rising to £33,673 per annum (Level four)  Location: Harvey Road, NG8 3BB  We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.  In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham.  So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. • You can read more about the different benefits offered to colleagues working for Nottingham City Council here [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1004]. About the Role About You The Rent Support Assistant plays a key administrative support role within the Universal Credit and Rents Team, helping to ensure the efficient delivery of housing rent services and excellent customer support. The post holder is responsible for providing administrative and operational support to the rents function, maintaining accurate records, processing financial transactions, monitoring team inboxes, and assisting with Universal Credit-related activities. They contribute to the smooth running of services that support applicants and tenants while ensuring compliance with council policies, procedures, and data protection requirements. The post holder will manage enquiries from applicants and tenants via telephone and email, delivering excellent customer service and ensuring queries are resolved or directed appropriately. The ideal candidate will have:  1. A broad understanding of the benefits system.  2. Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.  3. Good interpersonal skills and a proven ability to communicate effectively at all levels.  4. Ability to present written or verbal information in a clear and concise manner.  5. A personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham’s people. 6. Ability to be creative, to be able to identify problems and work to create solutions You can find the full job description and person specification for this post here [https://www.nottinghamcity.gov.uk/media/q2ijeztd/jd-rent-support-assistant.pdf]. Please ensure you demonstrate clearly how you meet the 6 above requirements in your CV & supporting document. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here [https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ncchousing.org.uk%2Fai-guidance&data=05%7C02%7CNatalia.Garbowska%40nottinghamcity.gov.uk%7C53d4bfdf662b4c69284908de58e7de29%7Caa3611bd13ac47ac820700fb9ea44ede%7C0%7C0%7C639045950089715853%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=03FM4%2FrNStcgcXhv9CXF6IWWo1R%2FuL%2BCf80l5yhQVCE%3D&reserved=0]. Closing Date: 8th November 2026 (11:59pm) • Please note there may be occasions where we close the advert before the closing date, and therefore we encourage you to apply as soon as possible. Interview date: 16th November 2026 - please note, this is subject to change. If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk [recruitment@nottinghamcity.gov.uk] If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support [http://emss.org.uk/support] By applying to this job, you agree to our Terms & Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/pages/1006] Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.  In addition to working within a great team and a competitive salary you will have access to: * 26 days annual leave (rising to 33 days after 5 years’ service)  + bank holidays with the ability to buy additional leave annually • Access to a generous, defined benefit pension scheme offering 17.9% • Smart Working – to support your work life balance • Health and wellbeing benefits including access to our Employee Assistance Programme • Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference. If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey. We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve. We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.