Private Patient Co-ordinator

Private Patient Coordinator | Norwich | Full Time | Permanent | Monday • Friday | 37.5 per week Are you passionate about delivering exceptional customer service and helping people access the healthcare they need? At Spire Norwich Hospital, we are looking for a proactive and customer-focused Private Patient Coordinator to join our team. This is a fantastic opportunity for someone who enjoys building relationships, supporting patients through important healthcare decisions, and working in a fast-paced environment where no two days are the same. As the first point of contact for many of our self-pay and insured patients, you'll play a vital role in guiding them through their healthcare journey, providing expert support, clear information, and a seamless experience from enquiry through to treatment. What You'll Be Doing • Supporting patients with enquiries via telephone, email, and face-to-face interactions. • Guiding self-pay and private medical insurance patients through their treatment options and pathways. • Converting enquiries into appointments, diagnostics, and admissions through a consultative and patient-centred approach. • Providing accurate quotations, booking appointments, and processing payments. • Building strong relationships with consultants, medical secretaries, and hospital colleagues to ensure outstanding patient experiences. • Supporting patients with financing options and helping them make informed decisions about their care. • Using a range of digital systems and tools to manage enquiries effectively and efficiently. What We're Looking For We're keen to hear from individuals who are: ✔ Passionate about delivering exceptional customer service ✔ Confident communicators who can build rapport with a wide range of people ✔ Comfortable handling sensitive and sometimes complex conversations ✔ Organised and able to manage multiple priorities effectively ✔ Experienced in working within a customer-focused, sales, healthcare, hospitality, or service environment ✔ Positive team players who thrive in a collaborative and fast-paced setting ✔ Confident using multiple systems and digital platforms Interview Dates: 17th and 18th September  Why Join Spire Norwich Hospital? At Spire, we're committed to providing outstanding personalised care for our patients and creating a supportive environment where our colleagues can thrive. In return, you'll benefit from: • A welcoming and supportive team environment • The opportunity to make a genuine difference to patients' lives • Working within one of the UK's leading independent healthcare providers • A rewarding role where patient care and customer experience are at the heart of everything you do Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: * 35 days annual leave inclusive of bank holidays • Employer and employee contributory pension with flexible retirement options * ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers • Private medical insurance • Life assurance • Save an average of £50 per month with our free onsite car park Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: • Driving clinical excellence • Doing the right thing • Caring is our passion • Keeping it simple • Delivering on our promises • Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee’s well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. For us, it's more than just treating patients; it's about looking after people.