The Infrastructure Private Cloud Engineer will join the platform team who are responsible for the operational support, maintenance, and continuous improvement of the Nationwide private cloud. Working within an ITIL-aligned operating model, the engineer will ensure platform stability, security, availability, and compliance while supporting the delivery of platform services to consumers. The role requires operational knowledge of VMware Cloud Foundation (VCF) and associated infrastructure technologies, combined with the ability to challenge existing processes, improve engineering standards, and provide technical leadership across the team. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnationwide-jobs.co.uk%2Flife-at-nationwide%2Frewarding-you&data=05%7C02%7CSamantha.Graham%40nationwide-jobs.co.uk%7Cc3d3225d77e54ab5a92008dedc2cceff%7C18ed93f5e4704996b0ef9554af985d50%7C0%7C0%7C639190282163461695%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PC5Y9xpYWimDrh3FYkvbMMF87I34nF17ytwWljcifjI%3D&reserved=0]. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here [https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnationwide-jobs.co.uk%2Flife-at-nationwide%2Frewarding-you&data=05%7C02%7CSamantha.Graham%40nationwide-jobs.co.uk%7Cc3d3225d77e54ab5a92008dedc2cceff%7C18ed93f5e4704996b0ef9554af985d50%7C0%7C0%7C639190282163491890%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xcw6RJCrwBHPemN0twKbUAEgcj%2Fwbg6By56h6kGiEfw%3D&reserved=0]. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. RESPONSIBILITIES What you’ll be doing You will be responsible for maintaining the operational health, stability, and performance of the Hosting Landing Zone (HLZ) platform, ensuring services are delivered reliably and in line with agreed service levels. Working as part of an ITIL-aligned engineering team, you will lead the investigation and resolution of incidents, drive problem management activities, oversee technical changes, and support service requests across the platform estate. You will take ownership of complex technical issues, using your experience and judgement to identify root causes, implement sustainable fixes, and prevent recurring problems. You will be expected to continuously improve operational processes, reduce manual effort through automation, and help embed engineering best practices across the team. A key aspect of the role is providing technical leadership without direct line management responsibility. You will coach and challenge junior engineers, helping them develop their technical capability and operational decision-making. Equally, you will bring informed opinions, constructive challenge, and fresh ideas to discussions with senior engineers, ensuring solutions are robust, supportable, and aligned to platform standards. About you As a minimum requirement, you’ll have: • Experience working within an infrastructure, platform, operations or security-related role and be looking to build deeper experience in security engineering within a complex enterprise platform environment • A good understanding of infrastructure technologies such as virtualisation, compute, networking and storage, and an interest in how security controls are applied across those areas • You’ll be comfortable working with operational processes, incidents, changes, risk actions or remediation plans, and able to follow through on agreed actions with good attention to detail • Experience of vulnerability management, patching, SIEM tooling, Microsoft Sentinel, Qualys or security event processes would be helpful, but a strong willingness to learn and apply these skills is just as important • You’ll be self-motivated, organised and comfortable balancing delivery, learning, governance and service stability in a regulated environment • You’ll bring curiosity, a positive attitude and a desire to develop your career by contributing to meaningful security and resilience outcomes for the platform Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel • We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind • Say it straight • We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand • Push for better • We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development • Get it done • We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. QUALIFICATIONS The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: * 25 days holiday, pro rata • Private medical insurance • A highly competitive pension to help you build a strong foundation for retirement • Access to an annual performance-related bonus • Training and development to help you progress your career • A great selection of additional benefits through our salary sacrifice scheme • Life assurance to provide peace of mind for you and your loved ones in the event of your death • Wellhub – access to a range of free and paid options for health and wellness • Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy [https://nationwide-jobs.co.uk/privacy]. If you want to find out more about using AI in our recruitment process, please read more here [https://nationwide-jobs.co.uk/help-and-support]. Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support [Recruitment.Support@nationwide-jobs.co.uk]. Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. [https://www.nationwide.co.uk/news-and-stories/job-scams/] Please note that should you be successful in securing this role, the job title on our internal systems will be Engineer – E2.