Supplier Success Professional (B2B Customer Support) - German/English

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty. Please note: this role requires full working rights in England without current or future sponsorship. SUMMARY The Supplier Success Professional, WM will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers. This position requires being fluent in ALL of the following languages: German and English. Fluency in additional European languages is preferred. If within commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance, but still residing within England, may be considered on a remote basis. This position will start on November 9, 2026, and requires 100% attendance for 8 weeks of training. Training will be conducted from 4 pm-1 am GMT, Mon-Fri; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide professional support to all Avetta customers • Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience • Interact directly with Avetta customers through telephone, email and chat • Prioritize and resolve customer needs • Accurately verify details on regulatory documents • Record details of interactions in Service Cloud (SFDC) • Provide necessary outbound follow-up, both via phone and email • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Escalate customer complaints and seek reach out options to provide additional assistance • Share feature requests and effective workarounds with team members • Educate customers about new features and functionalities • Gather customer feedback and share with our Product, Sales and Marketing teams • Communicate and coordinate with internal departments • Work as a team and be a positive addition to Avetta’s culture • Performs other duties as assigned • May be required to attend training, meetings, or seminars • Contribute and report towards the team KPIS and objectives • Regular and predictive attendance IDEAL QUALIFICATIONS: • Fluency in German and English is required. • Experience as a Customer Support Specialist or similar CS role • Excellent communication skill – both written and orally • Ability to Active listen and think 2 steps ahead • Working PC knowledge, windows preferred and related applications (IT industry is an advantage) • An affinity for learning online software systems • Interpersonal skills • Problem analysis and problem-solving • Attention to detail and accuracy • Adaptability • Self-Motivated • Stress/Patience tolerance • Ability to learn and apply new information or skills • Additional language skills as needed #LI-HYBRID