Senior Full Stack Engineer - Managed Service

We’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user-friendly, and solves problems fast. At Burendo, we believe that together, we can achieve incredible things. What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term. Here at Burendo, we're recruiting an experienced Full Stack Engineer who is passionate about operating and improving production systems. This role combines software engineering with service ownership, requiring individuals who are comfortable delivering small, low-risk changes, responding to incidents, managing operational risk, and continuously improving platform reliability. You will work within an L2/L3 managed service team supporting business-critical applications across multiple technologies and cloud platforms, participating in on-call support and leading technical investigations into production issues. Perform business-as-usual operations for a variety of applications: Bug fixes and feature enhancements, Patching and package upgrades, Secret rotations, certificate renewals and infrastructure upgrades Contribute to the management and resolution of complex L2/L3 incidents Conduct root cause analysis and post-incident investigations Maintain and update runbooks and operational documentation Participate in an on-call rota, including out-of-hours incident response Mentor mid-level and associate engineers within the team Must-Haves Working knowledge of at least one of Java, Python, NodeJS, or C# Strong hands-on Azure experience Experience with infrastructure-as-code technologies such as Terraform Solid understanding of ITIL practices Experience supporting and operating production systems within an on-call environment, including incident triage, technical investigation, remediation and post-incident review. Experience implementing and deploying production changes in business-critical environments. Strong troubleshooting and root-cause analysis skills across application, infrastructure and cloud platforms. Experience with monitoring and observability tooling (e.g. Azure Monitor, Application Insights, Grafana, Datadog, Splunk, Dynatrace). Demonstrable understanding of reliability engineering principles, operational excellence and service ownership. Nice-to-Haves Experience with any of the following Azure technologies: Container Instances, Functions, AKS, SQL API Management Working knowledge of AWS, Working knowledge of highly available architectures Working knowledge of MSSQL, Postgres, or other relational DB systems Exposure to front end technologies such as React.js Experience working within an SRE, platform engineering or managed services environment. Experience managing production releases and change approvals. Experience with incident management tooling such as PagerDuty, OpsGenie or ServiceNow. Experience defining service level indicators (SLIs), service level objectives (SLOs) and operational metrics. Experience building self-healing or automated operational processes. 25 days Annual Leave (plus bank holidays) An additional day of paid leave for celebrations 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total) Monthly Wellness Allowance Annual Learning and Development Allowance Paid time off for Life Events Matched Employer Contributed Pension (5%) Life assurance based on 4 x your salary Access to an Employee Assistance Programme Enhanced Family Leave Enhanced company sick pay A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension) Exciting calendar of Burendo social events and activities We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community. #LI-Hybrid #LI-MS