The Enterprise Technology Services organization partners with every part of the
American Express business to power the company’s growth and innovation with
trust and efficiency, and drive competitive differentiation with speed. We
support the delivery and operations of technology, digital, and data
capabilities, platforms, and services globally. Specifically, our team is
responsible for the company’s technology engineering, architecture, and
infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality
experience for customers and colleagues. We also provide product management for
core enterprise platforms, and lead technology risk and information security,
enterprise data governance and platforms, digital product and design, and
enterprise AI platforms on behalf of the company.
International Card Services Technology (ICST) supports the technology that
enables International Card Services to protect and grow its business across a
diverse set of international markets. We work across customer and business
domains including Acquisition, Marketing, Sales, Lending, Loyalty and Digital,
bringing together ICS priorities with product roadmaps, engineering, enterprise
platforms and market delivery.
As ICS grows and our technology landscape continues to evolve, successful
delivery increasingly depends on connecting product direction with disciplined
execution across multiple teams, platforms and markets. We are therefore looking
for an experienced leader who combines strong technology delivery capability
with a product-oriented mindset.
The role will drive the successful delivery of priority technology outcomes,
ensuring business priorities, customer outcomes, product plans and technology
delivery remain aligned. You will work closely with Product, Engineering,
Technology Delivery, Operations and Business teams to turn priorities into
executable plans, bring teams together around shared outcomes and commitments,
and proactively resolve the risks, sequencing decisions and dependencies that
could affect delivery.
The role combines technology delivery leadership with a strong product and
portfolio management orientation. Candidates may come from a delivery and/or
legal entity governance leadership background with strong product management
experience, or product leadership with significant accountability for complex
technology execution. What matters is the ability to connect product intent and
customer value with the planning and execution required to deliver at scale.
Operating within a lean organisation, the role will provide dedicated leadership
and focus as demand, delivery complexity and dependencies across platforms
continue to increase. It will strengthen delivery confidence while improving how
priorities are translated into delivery, how dependencies are managed, and how
teams plan and execute together across ICS.
The role will support and strengthen ICS portfolio and product governance,
technology delivery, PI Planning, management of risks and dependencies, and
coordination across ICS domains and wider enterprise transformation
initiatives.
RESPONSIBILITIES
• Surface trade-offs and sequencing choices across Product, Technology and
Business teams, providing clear options and recommendations where priorities,
capacity or dependencies cannot all be accommodated.
• Lead and track delivery of priority technology initiatives, aligning delivery
plans, priorities and resource allocation with agreed business and customer
outcomes.
• Lead and orchestrate Pre-PI Planning, Scrum-of-Scrums, and other cross-team
planning and delivery forums, bringing together Product, Engineering,
Technology Delivery, Operations, and Business teams.
• Manage impediments, risks, issues, dependencies and resourcing needs across
teams and platforms, bringing the right stakeholders together to resolve them
and escalating decisions or support required from senior leadership.
• Establish integrated delivery and release plans across teams and platforms so
that priorities, dependencies, milestones, and commitments are clear and
understood.
• Partner with Product and Business teams to translate product strategies,
roadmaps, business priorities and customer needs into executable technology
plans, aligning prioritisation, capacity and dependencies across the
portfolio.
• Support and strengthen portfolio governance by providing an integrated view
of priorities, roadmaps, delivery progress, dependencies, capacity
constraints and key decisions requiring leadership alignment.
• Build and deliver clear executive-level communications covering delivery
progress, roadmaps, dependencies, pressure points, trade-offs and key
decisions requiring leadership alignment or support.
• Build strong stakeholder relationships across Product, Engineering,
Technology Delivery, Operations and Business teams, using influence to
resolve competing priorities and maintain alignment around shared outcomes.
• Define and continuously improve practical approaches to demand management,
capacity planning, delivery governance and tracking, using appropriate
measures to improve delivery effectiveness and outcomes.
Skills
• Delivery & Programme Management – Strong experience leading complex
technology programmes and initiatives across multiple teams, from planning
through to delivery.
• Agile Delivery – Strong working understanding of Agile ways of working and
experience coordinating delivery across multiple teams, including PI Planning
or similar planning approaches.
• Risk & Dependency Management – Able to identify risks and dependencies early,
bring the right people together to resolve them, and recognise when an issue
needs to be escalated.
• Product & Portfolio Management – Strong working understanding of product and
portfolio management, including roadmaps, prioritisation, demand management,
capacity planning and governance, and how these connect to technology
delivery.
• Stakeholder Management – Able to build strong relationships and influence
across different teams and levels of the organisation, including where there
is no direct reporting relationship.
• Communication – Able to make complex delivery information clear and concise,
particularly when communicating progress, risks, trade-offs, and decisions to
senior leaders.
• Planning & Prioritisation – Able to bring together business and product
priorities, available capacity and delivery dependencies to create realistic
plans, make trade-offs visible and support prioritisation decisions.
• Problem Solving & Continuous Improvement – Comfortable working through
complex or unclear problems and finding practical ways to improve delivery
and ways of working.
QUALIFICATIONS
• Bachelor’s degree in Business Administration, Business Management, Computer
Science, Information Technology, Engineering, and/or comparable experience.
• Strong working knowledge of technology delivery, programme/project
management, SDLC and Agile ways of working.
• Strong working knowledge of product and portfolio management, including
roadmaps, prioritisation, demand management, capacity planning and
governance.
• Knowledge of multi-team planning and delivery, including PI Planning or
similar approaches, and relevant delivery management tools.
Work Experience
• Significant experience leading complex technology programmes or delivery
across multiple teams and platforms, from planning through execution to
successful delivery.
• Experience working across Product, Engineering, Technology Delivery,
Operations and Business teams to translate business and product priorities
into executable technology plans and shared outcomes.
• Experience managing complex risks, dependencies, resource constraints and
competing priorities, including identifying trade-offs and escalating
decisions to senior leadership.
• Experience leading or coordinating multi-team planning, including PI Planning
or similar approaches, and contributing to portfolio governance, demand
management, capacity planning and prioritisation.
• Experience operating in a large, highly matrixed organisation where
successful delivery depends on influencing across organisational boundaries
and building strong stakeholder relationships.
• Demonstrated technology delivery leadership combined with practical product
and/or portfolio management experience, including working with roadmaps,
prioritisation and connecting product priorities with technology execution.
• Experience coordinating complex delivery across multiple markets, regions or
business units with differing priorities, requirements or delivery
constraints is desirable.
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as
the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of
innovation, shared values
[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
Behaviors, and an unwavering commitment to back our customers, communities, and
colleagues. From delivering differentiated products to providing world-class
customer service, we operate with a strong risk mindset, ensuring we continue to
uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills,
develop as a leader, and grow your career. Here, your voice and ideas matter,
your work makes an impact, and together, you will help us define the future of
American Express.
We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical,
financial, and mental health, as well as providing the flexibility you need to
thrive personally and professionally:
• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability
benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending
on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and
doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful
completion of a background verification check, subject to applicable laws and
regulations.