Aftersales and Quality Control Coordinator LOCATION: Aylesford, Kent, Office based WORKING HOURS: 8.00am – 4.30pm CONTRACT: Full-time, Permanent Join Our Team We're looking for a Aftersales and Quality Control Coordinator to join our growing team at Pineapple. This is an exciting opportunity to become part of an award-winning business where you'll play an important role in supporting our continued success. If you're passionate about delivering great results, enjoy working collaboratively and are looking for a company that genuinely values its people, we'd love to hear from you. What We’re Looking for We’re looking for an organised and customer-focused Aftersales & Quality Control Executive to manage warranty claims, coordinate repairs and support quality control activities. You’ll handle customer enquiries, product inspections and related administration, ensuring everything is managed accurately and efficiently. Working closely with the Quality Control & Compliance Supervisor, you’ll play an important role in delivering excellent customer service and maintaining high product quality standards. What You'll Be Doing Aftersales Support Handle incoming enquiries and obtain details from the customer of the warranty claim/repair to ensure their requirements are met. Maintain orders using our Operating Management System. Liaise with sales teams across all international offices as required. Liaise with the relevant teams across the business to arrange the collection and delivery of products. Liaise with the relevant teams to plan the works to be completed, ensuring all additional consumables such as fabric, is ordered. Weekly reporting on the work that has been planned and further work scheduled. Escalate recurring quality or service issues to the Quality Control & Compliance Supervisor and support the implementation of agreed corrective actions. Occasional customer site visits to carry our repairs as necessary. Assist with upholstery teams as required. Quality Control Opening pallets and products to complete a physical inspection, recording any issues and defects. Move rejected items into the quarantine area within the warehouse. Communicate inspection findings to suppliers and maintain records of actions and responses. Support the Quality Control and Compliance Manager to maintain Health and Safety across the business. Record and escalate any identified process gaps or non-conformances to the Quality Control & Compliance Supervisor. Carry out other tasks associated to your role that might not be listed. What success looks like You’ll keep warranty and repair activity running smoothly, respond to customers promptly, and ensure quality issues are identified, recorded and resolved efficiently. Ideally, you’ll have: Ideally you have worked in the furniture industry and have upholstery experience, but this is not essential. Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel). Previous experience working in an Administrative/Customer Support position. There will be an element of physical work therefore you must be willing and able to complete this, manual handling training will be provided. Confident, pro-active, approachable and happy to turn your hand to anything required. Practical and commercially minded. Hardworking, conscientious and take pride in your work. Analytical, with meticulous attention to detail. Excellent written and verbal communication skills. Here’s what you can look forward to when you join us: We’re proud to be recognised as one of The Sunday Times Best Places to Work for three consecutive years) – and we work hard to make sure our people genuinely feel it Competitive salary and a discretionary annual bonus 15 work from home days per year Pension scheme Healthcare Cash Plan – claim back medical, dental and optical costs Perks & rewards platform – access hundreds of deals and discounts Gym discounts through our perks platform Employee Assistance Programme – confidential support when you need it 23 days’ holiday plus UK bank holidays, increasing to 26 with length of service An extra day off for your birthday Loyalty reward for increasing years of service Death in service Learning & Development platform with online courses, certifications and professional development tools to support your career growth Tree planted in your honour when you join – with trees already planted in the UK, Tanzania, Uganda, Kenya and Madagascar Sustainability-focused business – committed to low-carbon operations, renewable energy and recycled materials Regular team socials and events, including summer and Christmas parties Christmas gift Monthly Pizza Friday Free fruit, snacks, hot drinks and cold beverages Refer a friend scheme – £250 reward EV car charging facilities High-quality, modern office environment Free onsite parking / within walking distance from the train station About Pineapple Pineapple is a global leader in designing innovative furniture for challenging environments. Founded in 1975 as a family-run business, we've grown into an international organisation with headquarters in Kent and offices in France, Germany and the USA. With more than 200 employees worldwide, we're passionate about creating furniture that not only looks great and performs exceptionally but also helps create calm, safe and inspiring spaces for the people who use it. We're proud to have been recognised as one of The Sunday Times Best Places to Work for three consecutive years. Our people are at the heart of everything we do, and we're committed to creating a workplace where everyone feels valued, supported and empowered to succeed. Our Values We're proud of the culture we've built and are looking for someone who shares our values: Teamwork – We work collaboratively, supporting one another and recognising that the best results come from working together· Committed – We take pride in what we do, showing dedication, reliability and a strong work ethic every day. Ownership – We take responsibility for our work, act with integrity and continually look for ways to improve. Positive – We approach challenges with optimism, enthusiasm and a solutions-focused mindset. Responsive – We act quickly, communicate effectively and always strive to exceed customer expectations. If you’re looking for a supportive, people-first workplace where you can grow your career and genuinely enjoy coming to work, you’ll feel right at home with us. Diversity & Inclusion • Pineapple is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive. Recruitment agencies: Thank you for your interest in working with Pineapple. We will reach out directly if we require support.