Amoria Group Senior Credit Controller Location: Manchester OUR WORKPLACE VALUES Positivity, Respect, Ownership, Fun, Excellence and Success (PROFES) are the values that make up the heart of our culture at Amoria Group, and we expect all employees to consistently demonstrate these behaviours in the workplace. We believe in creating an environment where people can thrive professionally whilst enjoying being part of a supportive, ambitious and collaborative team. ROLE OVERVIEW We are looking for an experienced and proactive Senior Credit Controller to join our Finance Operations team based in Manchester. This is a key role within the business, responsible for managing complex ledgers, driving collections performance, reducing aged debt and building strong relationships with both internal stakeholders and external clients across our UK and US operations. The successful person will take ownership of the end to end credit control process, ensuring outstanding balances are collected efficiently whilst maintaining excellent client relationships and supporting wider business performance. This role will also play an important part in improving processes, supporting team development and driving continuous improvement initiatives across the finance function. Due to supporting our US divisions, this role requires working hours of 12 noon – 8.30pm a minimum of three days per week. DUTIES & RESPONSIBILITIES: Credit Control & Collections Manage and collect outstanding debt across complex, high value ledgers Reduce debtor days and improve overall cash flow performance Monitor aged debt and proactively escalate high risk accounts Conduct regular ledger reviews and provide updates on performance, risks and trends Issue account statements, reminders and resolve invoice related queries Negotiate payment plans where required Liaise with legal representatives on escalated debt recovery matters Conduct credit risk assessments for new and existing clients Stakeholder Management & Customer Service Build strong relationships with clients and internal stakeholders across Sales, Operations and Leadership teams Partner closely with consultants and managers regarding outstanding debt, billing issues and queries impacting commission or payroll Respond to queries professionally and efficiently, ensuring a high level of service at all times Manage finance inboxes and ensure queries are resolved within agreed SLAs Billing & Invoicing Support Support accurate and timely invoicing processes across contract and permanent divisions Review billing information and supporting documentation to ensure accuracy Assist with invoice corrections, rebills and billing related queries Monitor purchase orders and unbilled items, ensuring issues are resolved quickly Payments & Reconciliations Allocate incoming payments accurately within the finance system Support bank reconciliations and resolve discrepancies Assist with payment processing and audit related queries where required Continuous Improvement & Team Support Act as a key point of contact for credit control process queries Support and mentor junior team members where required Identify opportunities to improve processes, efficiency and reporting across the finance function Contribute to continuous improvement initiatives and best practice sharing THE PERSON: Essential Experience Previous experience within a Senior Credit Controller or similar position Proven experience managing complex ledgers and high value accounts Track record of reducing debtor days and improving cash collection performance Strong stakeholder management and communication skills Ability to manage workload effectively within a fast paced environment Confidence dealing with difficult conversations and escalations professionally Proficiency with finance systems and Microsoft Office, particularly Excel Desirable Previous experience within recruitment, staffing or professional services Experience working with US or international clients Exposure to multi currency environments Experience using CRM or ticketing systems Understanding of IFRS or UK GAAP standards Behaviours Positive and proactive approach Strong attention to detail Resilient and confident communicator Able to work effectively under pressure and to deadlines Embodies Amoria Group’s PROFES values Flexible to work 12 noon - 8.30pm a minimum of three days per week THE PACKAGE: Salary up to £33,000 Performance related annual bonus Hybrid working Company incentive trips to destinations including Dubai and Marbella Monthly lunch clubs Annual personal development allowance Additional company benefits and wellbeing initiatives Amoria Group is proud to be an inclusive employer. We welcome applicants from all backgrounds regardless of age, experience or background. INDAB