The Role… This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences. What's in it for you? • Weekly Pay • Clothing Allowance • Every House Membership • 50% off Food & Drink, 7 days a week • Staff Room Rate; Any Bedroom, Any House, $100 a night • Private Health and Dental Care • Life Assurance • Day off on your birthday • Up to 50% Staff Discount on Cowshed & Soho Home • In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. • Free Counselling Sessions • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. • Continuous training to develop yourself personally and professionally • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties… • Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service. • Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets. • Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings. • Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest. • Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions. • Develop and coach team members through regular performance conversations, training, and succession planning. • Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives. • Champion retail performance through effective merchandising, product knowledge, and team development. • Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards. • Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience. What we are looking for... • Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation. • A proven track record of managing large teams and delivering commercial results. • Strong financial and operational management experience, including budgets, forecasting, and KPI ownership. • Exceptional leadership and communication skills with the ability to motivate and develop teams. • Passion for hospitality, wellness, and creating memorable member experiences. • A hands-on leader who enjoys being visible within the operation and leading from the front.

Head of Spa - Soho Farmhouse