We’re looking for a talented and ambitious Senior Economic Crime Investigator to join our Suspicious Activity Investigations team within AML Operations. This is an exciting opportunity to play a key role in protecting Nationwide and its members from economic crime, including money laundering, terrorist financing, sanctions breaches, tax evasion, bribery and corruption. In a fast-paced and evolving environment, you’ll build specialist expertise, make meaningful decisions, and help shape the future of the role while supporting colleagues to deliver the right outcomes for customers. Working across complex investigations, you’ll analyse information, assess risk, and use your knowledge of financial crime legislation and regulatory requirements to make informed decisions. You’ll also act as a subject matter expert, providing coaching, training and guidance to colleagues, helping to strengthen capability across the team. Alongside investigation work, there is a customer engagement element through telephone and email contact, as well as opportunities to contribute to projects focused on improving frameworks, identifying emerging trends, and enhancing how we manage risk. This role is ideal for someone with recent economic crime investigation experience within AML Operations, strong analytical and stakeholder management skills, and a passion for developing others. Every day brings new challenges and opportunities to grow, including the chance to study for the Advanced ICA in AML once established in role. With clear development pathways, exposure to leadership responsibilities, including covering Team Manager duties when required, and working hours Monday to Friday on a rotating shift pattern between 8am and 5pm, this is an excellent opportunity to take the next step in your economic crime career. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. RESPONSIBILITIES What you’ll be doing As a senior member of the team, you’ll act as a trusted subject matter expert, supporting investigators while managing your own complex caseload. You’ll play a key role in protecting the Society and its customers from economic crime by reviewing investigations and customer interactions, ensuring decisions are aligned with internal policies, procedures and risk appetite. You’ll also contribute to team initiatives and projects, helping to drive continuous improvement across the function. Alongside your investigation responsibilities, you’ll provide technical guidance, deliver training and share your expertise to help colleagues develop their skills and confidence. Through regular coaching, quality reviews and constructive feedback, you’ll support investigators in achieving high standards and delivering consistent outcomes. You’ll maintain and enhance operational procedures, identify opportunities for improvement, and help embed best practice across the team. Success in this role requires strong organisational skills, the ability to manage competing priorities, and a collaborative approach. You’ll work closely with peers and stakeholders, providing support wherever it’s needed while ensuring your own objectives are delivered. This is an excellent opportunity for someone who enjoys developing others, influencing positive change, and making a meaningful impact in the fight against economic crime. About you No two days are the same in this role, so we’re looking for a collaborative and adaptable team player who thrives in a fast-paced environment. You’ll bring strong investigative skills, sound judgement, and a passion for tackling financial crime, while also supporting and developing colleagues through coaching, training and knowledge sharing. As a minimum requirement, you must have: • Recent experience working in an Economic Crime investigation team within AML Operations • Proven presentation, influencing and training skills, including experience onboarding new starters and providing ongoing coaching • Strong investigative experience, including data analysis, problem solving and risk-based decision making • A comprehensive understanding of Financial Crime legislation, regulation, industry guidance and the standards expected by the Financial Conduct Authority • Experience making risk-sensitive decisions while maintaining objectivity and independence • Experience working within Financial Crime, Risk, Compliance or Audit in the financial services industry • A strong understanding of financial services products, services, delivery channels, core systems and operational processes Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel • We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind • Say it straight • We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand • Push for better • We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development • Get it done • We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. QUALIFICATIONS The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: * 25 days holiday, pro rata • Private medical insurance • A highly competitive pension to help you build a strong foundation for retirement • Access to an annual performance-related bonus • Training and development to help you progress your career • A great selection of additional benefits through our salary sacrifice scheme • Life assurance to provide peace of mind for you and your loved ones in the event of your death • Wellhub – access to a range of free and paid options for health and wellness • Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy [https://nationwide-jobs.co.uk/privacy]. If you want to find out more about using AI in our recruitment process, please read more here [https://nationwide-jobs.co.uk/help-and-support]. Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support [Recruitment.Support@nationwide-jobs.co.uk]. Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. [https://www.nationwide.co.uk/news-and-stories/job-scams/] The hiring manager for this role is Nathaniel Nethercott, and the main recruitment contact is Lorraine Ifil.