Shape digital solutions that create lasting community impact * Permanent ongoing full-time opportunity * NSW office locations: Parramatta, Orange or Newcastle with flexible working supported * Salary relative to experience, and ranges from $133,348 to $137,098 + super In this role you will Working closely with business stakeholders, you'll help shape and deliver digital products and services that improve how people interact with government. You'll uncover business needs, facilitate workshops and translate ideas into clear requirements, business cases and Statements of Work that drive meaningful outcomes. This is a great opportunity to influence digital transformation across a diverse portfolio of initiatives. You'll balance multiple priorities, solve complex business challenges and partner with technical teams to ensure solutions are delivered effectively and create real value for the communities we serve. Read the role description for more detail: Download File [https://static.pageuppeople.com/static/people/icons/icon_file_small.gif] Senior Business Analyst [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMt8XwF2P9VcS_2Z3gCtgZ8Noaeo1Z1hWqrAebuTZyFn7RGVegFzlErWYmKXyf1EelB5hkZlfPFhSvv7OILYSKDFIInI2Y7rnQ40zhZWu8mUtuDuqm1lC1wpkfjjSxIMZNNXytFxrQaYahab9GV6I936w%7e%7e] About you * Excellent verbal and written communication skills with the ability to facilitate workshops, gather requirements and communicate complex information to a range of stakeholders. * Outstanding stakeholder engagement skills with a proven ability to build trusted relationships, achieve alignment and influence outcomes across diverse stakeholder groups. * Strong problem-solving abilities with the capability to analyse complex business challenges, identify opportunities for improvement and develop practical solutions. * Solid time management and organisational skills with the ability to manage competing priorities, balance multiple initiatives and deliver quality outcomes within agreed timeframes. Key knowledge and experience * Demonstrated experience in a similar role and knowledge of requirements elicitation and development of business and functional requirements. * Advanced facilitation and workshop skills. * Strong knowledge of business analysis frameworks, tools and methodologies and the ability to apply them within digital delivery environments. * Working knowledge of project management and collaboration tools, such as JIRA. * Prior experience in Pega advantageous * Business Analysis and Pega certifications such as Certified Pega Business Architect and Certified Business Analysis Professional (CBAP) highly regarded About us At the Department of Planning, Housing and Infrastructure [https://www.nsw.gov.au/departments-and-agencies/department-of-planning-housing-and-infrastructure] (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property. Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you’ll help shape lives and communities across NSW while growing your own career, supported by flexible work options, impactful projects and a collaborative, diverse team. As a high-performing and inclusive organisation that reflects the communities we serve, we value your lived experience and cultural knowledge, and we are committed to helping you thrive through flexible arrangements, workplace adjustments and a culture where everyone feels supported, connected and belongs. Apply now Apply today with your CV and cover letter. Applications close 11:55pm Tuesday 18 August 2026 For more information regarding the role, please contact Waqas Khan, Principal Business Analyst at waqas.khan@dphi.nsw.gov.au A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Check out our Aboriginal applicants guide [https://www.nsw.gov.au/sites/default/files/2024-05/dphi-working-with-us-guide-for-aboriginal-applicants.pdf] to assist with applying for the role or contact our Aboriginal Career Pathways [https://nswdpie.tfaforms.net/1025] team for a yarn. We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments [https://iworkfor.nsw.gov.au/adjustments-for-individual-needs] that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au [talent.acquisition@dpie.nsw.gov.au] or (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.