Head Dental Receptionist

Join Our Exclusive Team at Zental Position: Senior Dental Front of House Location: North London Schedule: Full-time | Monday – Friday + alternate Saturdays At Zental, we create a sanctuary for modern, mindful dentistry -a calm, elegant environment designed to elevate the experience of both patients and our team. Our boutique, fully private practice delivers exceptional dental care with a premium, patient‑centred approach. We are seeking a Senior Dental Front of House - someone polished, proactive, and service-driven who can provide outstanding patient care while supporting the smooth operational running of the practice. Dental experience in the private sector is essential, along with excellent communication skills. Why Join Zental? Work in a serene, luxury, design-led environment Be part of a progressive, innovative brand Strong opportunities for career development and internal progression Access to external training, certifications, and staff incentives Join a collaborative, supportive team that values excellence Your Role As a Senior Dental Front of House, you will be the welcoming face of our practice while taking on responsibilities that support both patients and practice operations. You will help maintain Zental’s high standards of service, organisation, and presentation. Key Responsibilities Front of House Leadership Deliver a first-class, personalised patient experience Manage enquiries (in person, phone, email) with warmth and professionalism Handle appointment scheduling, payments, invoices, and treatment plan coordination Support patients with finance options and ensure smooth progression through treatment Maintain a polished, organised reception environment Operational Support (Senior-Level Duties) Support daily operational flow of the practice Assist with staff coordination, rotas, and team organisation Oversee stock control, supplier liaison, and practice logistics Support compliance, documentation, and internal processes Gather and communicate patient feedback to continuously improve service quality Note: This is a senior front-of-house role with operational responsibilities, but not a managerial position. Essential Requirements Private dental experience – essential Fully trained and experienced with major patient management systems (e.g., Dentally, SOE) Excellent written and spoken communication skills Proven experience in premium/luxury customer service, healthcare, or dental settings Strong organisational skills with the ability to multitask calmly and confidently Professional, warm, and polished presentation Proactive, solution-driven mindset with exceptional attention to detail Confident with IT systems (including Excel and practice management software) Preferable Fully trained and experienced with Dentally patient management system and Dengro CRM Previous experience in dental or healthcare environments University degree or equivalent Experience supporting operational or coordination duties Growth Opportunities At Zental, we believe in nurturing our people. This role offers clear pathways into practice management, operations, or other areas across our expanding group. You’ll work with the latest technologies and receive ongoing training and development. Ready to Join a Premium, Mindful Dental Experience? If you’re passionate about exceptional service, organisation, and elevating patient care, we would love to hear from you.