About Journey Journey is a global design and innovation studio pioneering multidimensional experiences (MDX) that transform how people perceive, engage, and interact with the world. With studios in New York, London, Miami, and Dubai, we blend strategy, design, technology, and narrative to create sensory-rich journeys that ignite emotion and deepen connections between people, brands, and culture. Journey was formed in 2022 by visionary leaders who refuse to accept limits. United through the acquisitions of award-winning studios ICRAVE, Squint/Opera, 59, and VMI Studio, together, we form something new: a multidimensional design practice with unparalleled expertise across the physical, immersive, and digital realms. But we're so much more than a combination of acquisitions; we're a revolutionary framework of layered design capabilities akin to the layers of a technology stack for software companies. Like the best technology stacks, our framework continuously evolves to embrace new capabilities and creative possibilities with the future of the human experience at the forefront. This game-changing framework, the Journey Experience Stack, allows us to design for every touchpoint and create uncommonly cohesive brand universes, drawing on our collective expertise in interior design, lighting design, media design, interactive design, and content creation to deliver industry-first solutions for entertainment, healthcare, retail, hospitality, real estate, and cultural institutions. No other full-service studio practices multidimensional design or vertically integrates its experience capabilities with this level of sophistication. Whether we’re reimagining the hospital-patient relationship, creating the world’s most immersive entertainment venue, revolutionizing live theater, or crafting virtual twins that accelerate ideas’ passage from vision to reality, Journey’s work is pioneering the shift of how people perceive, engage, and interact with the world. ROLE SUMMARY Responsible for leading the producer team under their project remit and overseeing project success in line with business goals and quality objectives. Contributing to overall production management operations at Journey. This is a partnership with an Executive Creative Director to ensure team KPIs are met. Client Happiness Team Happiness Project Margin on / above target Creative Quality Key Responsibilities The essential functions include, but are not limited to the following: Clients & Delivery Oversee Producers across multiple complex projects across a wide range of delivery techniques ensuring that good process is followed and project reporting is accurate and timely Oversee all budgets within your team, focusing on delivering healthy margins and managing scope creep Ensure that you are guiding your team to develop meaningful client relationships, including through effective communication, project management and meeting delivery and quality objectives - ensure we achieve their big picture goals as partners rather than service providers, owning these relationships where necessary and acting as an escalation point Negotiate contracts independently and balance risk appropriately for the business Solve problems before they arise; identify potential risks to the business/projects and take preemptive actions to mitigate Serve as the final check/gatekeeper for all deliverables, including writing and editing communications as needed Delivering our most complex projects as Lead Producer Business Development Own creative pitch briefs, attend pitch briefings and guide on scoping, pricing and structure where necessary Allocates appropriate team member to work on the pitch and reviews response ensuring appropriate to business objectives and project scope Presents the project to clients in pitches or supports others in doing so. Production Leadership Mentors producers and their development within projects and production teams. Maintains consistency over the management of all projects and leads regular reviews alongside ECD ensuring client objectives are met balanced with creative requirements Evaluates the current status of the industry and the market to ensure delivery of relevant and useful products, messages or branding. Anticipates the future direction of the industry using both research and own insight and brings the company into the fore of that trajectory, contributing and leading in project shareouts, industry shareouts and any internal strategy HR Line manage senior & Mid Level Producers, nurturing their career trajectories Leads performance reviews of their direct reports Ensures continued professional development / training of team members Acts as hiring manager for all Senior Producers within the team, identifies requirements, agrees job descriptions and advertisements and participates in interviews and selection process Participates in the interview and selection process for all junior and mid level Producer hires, overseeing the senior producer as hiring manager Participates in the interview and selection process for all team members alongside the ECD Serve as a role model and mentor within Squint and externally; participate in knowledge shares, actively improve Squint’s process, deliver thought leadership CANDIDATE SPECIFICATIONS 5+ years of account management experience Proven success launching large scale campaigns or experiential projects Interest in all aspects of the production cycle Charter Traits Field awareness: able to absorb many variables and be decisive about next steps Strategic mindset; thinks outside the box Independent; able to work with little supervision Gifted at multitasking and prioritizing Natural leadership Conflict resolution Financial acuity Collaborative Eloquence, command Reliability Empathy, warmth, compassion Highly attentive to detail Salary Pay Range £80,000—£95,000 GBP About Journey The Multidimensional Experience Agency Journey is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture. Our layered MDX approach crafts story-driven, sensory-rich engagement across physical, immersive, digital, and virtual spaces—fuelled by creative and technological innovation. Born from a legacy of pioneering studios, Journey blends strategic thinking with deep creative expertise to deliver solutions across industries. Journey’s MDX approach fuels growth and forges lasting value for audiences and partners, by creating cultural connections that resonate with impact. Start your journey here www.journey.world