Customer and Trading Manager - Nightshift

What you’ll be doing: * Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves. * Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store * Making sure that standards are brilliant come morning so we’re ready to serve our customers * People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).  What makes a great nightshift manager: * Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team. * Previous line management responsibilities in a fast-paced, operational environment. * Resilience to deal with both the mental and physical demands of working nights. * Provides brilliant customer service and coaches a team to do the same. * Has previous experience delivering and monitoring KPI's or other performance indicators. * Can manage disciplinaries, performance issues or other similar employee relations issues. * Leads operations and is comfortable doing this alone in the absence of more senior management. * Puts inclusivity at the heart of everything they do. Essential Criteria: * A track record of delivering brilliant customer service and coaching colleagues to do the same. * Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly. * Operational leadership skills  — you’ve taken responsibility for store operations in the absence of more senior managers. * Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact. * Has managed employee relations issues, including performance and absence management.  * Desirable - Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.