Application Design & Configuration Expert

Organisation: Leicestershire County Council Work Location: County Hall, Leicester Road, Glenfield, Leicestershire, LE3 8RA Salary: £28,605 – £39,165 per annum (pro-rata for part-time) (Pay award pending) (Career Graded 8-10) Working Hours: Full-Time, 37 Hours Per Week  Contract Type: Fixed Term Contract • Up to 12 Months Closing Date: 6th September 2026 Interview Date(s): September • October 2026   About the Role: Join us and help shape the digital services that support better outcomes for children, young people, and families. We are seeking a talented and motivated Application Design and Configuration Expert to join our team supporting and developing key Children's Services applications on a fixed-term contract for twelve months.  The successful candidate will work across a portfolio of specialist social care and education systems, including: • Mosaic • Synergy • Core+ • Related reporting, integration, and digital solutions supporting Children's Services This role would suit either: • An experienced systems professional with hands-on knowledge of Mosaic, Synergy, Core+, or similar children's social care systems; or • A candidate with a strong operational background in Children's Social Care who has developed an interest in systems, data, process improvement, and digital transformation. Key Responsibilities • Configure, develop, maintain, and enhance Children's Services applications. • Support business process reviews and identify opportunities to improve service delivery through technology. • Develop forms, workflows, reports, dashboards, and system integrations. • Work closely with social workers, operational managers, and business support teams to understand requirements and deliver effective solutions. • Investigate system issues and coordinate resolutions with suppliers and internal ICT teams. • Support upgrades, testing, and implementation of new functionality. • Maintain system documentation, procedures, and user guidance. • Deliver internal training and provide expert advice on best practice use of systems. • Ensure data quality, security, and compliance with relevant legislation and organisational policies.   About You We are looking for someone who combines strong analytical skills with a passion for improving outcomes for children and families. You will demonstrate  • Systems Experience or Children's social care experience. Experience administering, supporting, configuring, or developing within Mosaic, Synergy, Core+, or other social care management systems. • Knowledge of reporting tools, data management, workflow design, or systems integration. • Experience gathering and interpreting business requirements. • Significant experience working within Children's Services, Children's Social Care, Early Help, Safeguarding, or related services. • Strong understanding of social care processes, statutory requirements, and operational challenges. • A keen interest in digital systems and service improvement. Excellent problem-solving and troubleshooting skills. Strong communication and stakeholder management abilities. • Experience working collaboratively across technical and operational teams. Ability to manage multiple priorities and deliver high-quality outcomes. An understanding of data protection, confidentiality, and information governance requirements.   Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. For more information or an informal discussion, please contact: Dan Daley • Team Leader • Applications Management Email: dan.daley@leics.gov.uk   How to Apply At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1001] section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.  If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support [https://emss.org.uk/support].  By applying for this post, you agree to our Terms and Conditions [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1006]. About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.  Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it’s like to work for us and the benefits we offer, please refer to the following: Our Recruitment Process [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/the-application-process] Our Organisational Values [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/pages/1004] Our Employee Benefits [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/employee-benefits] Working for Us [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/an-inclusive-workplace]