Senior Sous Chef - St. Pancras London Autograph Collection
Marriott
London, England, United Kingdom["Full time"]
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JOB SUMMARY
Accountable for overall success of the daily kitchen operations. Exhibits
culinary talents by personally performing tasks while leading the staff and
managing all food related functions. Works to continually improve guest and
employee satisfaction while maintaining the operating budget. Supervises all
kitchen areas to ensure a consistent, high quality product is produced.
Responsible for guiding and developing staff including direct reports. Must
ensure sanitation and food standards are achieved.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal
development,
you will have access to an array of perks and discounts including:
* 28 days holiday (including Bank Holidays), with increasing entitlement based
on length of service.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability for uniforms.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various
retailers and more.
* 20% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift
shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Life Assurance Scheme
• Cycle to work scheme.
• Employee Assistance Programme access.
• Mental Health First Aiders within the team
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits
• Outstanding Wellness program
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the culinary, food and
beverage, or related professional area.
OR
• 2-year degree from an accredited university in Culinary Arts, Hotel and
Restaurant Management, or related major; 2 years experience in the culinary,
food and beverage, or related professional area.
CORE WORK ACTIVITIES
Leading Culinary Team
• Utilizes interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
• Supervises and manages employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees'
absence.
• Encourages and builds mutual trust, respect, and cooperation among team
members.
• Serves as a role model to demonstrate appropriate behaviors.
• Ensures and maintains the productivity level of employees.
• Solicits employee feedback, utilizes an "open door" policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.
• Ensures employees understand expectations and parameters.
• Establishes and maintains open, collaborative relationships with employees and
ensures employees do the same within the team.
• Celebrates successes by publicly recognizing the contributions of team
members.
• Leads shifts while personally preparing food items and executing requests
based on required specifications.
• Supervises and coordinates activities of cooks and workers engaged in food
preparation.
Ensuring Culinary Standards and Responsibilities are Met
• Develops, designs, or creates new applications, ideas, relationships, systems,
or products, including artistic contributions.
• Supervises kitchen shift operations and ensures compliance with all Food &
Beverage policies, standards and procedures.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with food handling and sanitation standards.
• Follows proper handling and right temperature of all food products.
• Ensures employees maintain required food handling and sanitation
certifications.
• Assists Executive Chef with all kitchen operations.
• Maintains purchasing, receiving and food storage standards.
• Prepares and cooks foods of all types, either on a regular basis or for
special guests or functions.
• Checks the quality of raw and cooked food products to ensure that standards
are met.
• Assists in determining how food should be presented and creates decorative
food displays.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and
retention.
• Manages day-to-day operations, ensures the quality, standards and meeting the
expectations of the customers on a daily basis.
• Improves service by communicating and assists individuals to understand guest
needs, providing guidance, feedback, and individual coaching when needed.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on
continuous improvement.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
Maintaining Culinary Goals
• Achieves and exceeds goals including performance goals, budget goals, team
goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your
work.
• Understands the impact of departments operation on the overall property
financial goals and objectives and manages to achieve or exceed budgeted goals.
• Trains employees in safety procedures.
Managing and Conducting Human Resource Activities
• Identifies the developmental needs of others and coaches, mentors, or
otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or
training programs or classes, and teaches or instructs others.
• Manages payroll administration.
• Brings issues to the attention of the department manager and Human Resources
as necessary.
• Utilizes the Labor Management System to effectively schedule to business
demands and for tracking of employee time and attendance.
• Reviews staffing levels to ensure that guest service, operational needs and
financial objectives are met.
• Participates in employee progress discipline procedures.
• Participates in the employee performance appraisal process, providing feedback
as needed.
• Participates in the development and implementation of corrective action plans.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by
telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and
solve problems.
• Attends and participates in all pertinent meetings.
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
The Autograph Collection is a growing collection of four and five-star
independent hotels, each offering unique and memorable experiences. Each hotel
is thoughtfully chosen for its quality, originality, bold character, and ability
to offer today’s traveler a range of unique experiences suited to their
individual sense of style and adventure. All Autograph Collection hotels look to
attract The Individualist, the brand's target consumer. The Individualist is
someone who uses travel as an opportunity to add to their personal narrative –
in essence they are hand selecting our hotels whether for personal or corporate
travel because it is much more than simply a place to rest. In joining Autograph
Collection, you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to an amazing global team,
and become the best version of you.