Registration Manager

WHO WE ARE: At CloserStill, we strive to deliver the best. We’re on a mission to be the most dynamic B2B events and communities business in every market we serve, bringing people together to learn, connect and grow. Operating across five regions, we power over 200 market-leading events, publications and brands across Business Technologies, Healthcare, Learning, HR & Education, and Future Transport & Infrastructure. But what truly sets us apart is our people. Our teams are diverse, driven, and united by a shared commitment to excellence. Rooted in our core values of ownership, empathy, teamwork, integrity, and determination, we empower every employee to grow, shape their own path and make a meaningful impact. Joining CloserStill means being part of something bigger - not just building events, but creating opportunities, connections, and lasting value for the communities we serve. WHO WE ARE LOOKING FOR: You're someone who owns platform performance end-to-end. You don't accept "that's just how it works" you audit it, challenge it, and push for better. You’re equally comfortable having a difficult conversation with a supplier about service failures as you are getting hands-on to resolve a technical issue. From time to time, this may mean supporting critical issues outside of normal working hours, particularly around key events and launches. You understand registration as a customer touchpoint, not a back-office function. You're detail-focused but strategic ,you see patterns across the business and you make recommendations that stick. You enjoy solving problems that sit at the intersection of technology, vendor management and customer experience. THE ROLE: Own Registration & Event Technology Act as the central owner of registration, event apps, lead scanning, badge printing and related platforms across all CloserStill portfolios Manage relationships with external suppliers; challenge them on performance, capability, roadmaps, costs and value Maintain standards across data capture, permissions, consent and platform configuration Reduce supplier dependency by building strong internal ownership and technical understanding Understand the Ecosystem Apply technical knowledge of APIs, integrations, data flows and platform configuration Troubleshoot integration issues, data mapping and access problems Work with suppliers to diagnose and resolve technical issues quickly Support event teams through setup, testing and go-live with clear escalation routes Audit & Recommend Conduct regular audits of registration and event technology across all portfolios Assess customer journeys, platform performance, costs, risks, gaps and capability Use audit findings to recommend improvements, consolidations, replacements or retention Develop clear playbooks and standards that teams can adopt consistently Drive Accountability Monitor platform performance, recurring incidents, adoption and data quality Turn learnings into supplier actions and service improvements Make evidence-based recommendations to Product leadership on strategy and investment Partner with Product teams on customer journeys and with Operations on implementation Support Events Attend priority events onsite where scale, risk, new suppliers or new capabilities require direct support Be the visible point of contact during critical moments (go-live, issues, new capabilities) Work closely with event teams to ensure readiness and confidence ABOUT YOU: Essential: Experience managing registration, event technology, ticketing or comparable platforms and suppliers Strong vendor and account management skills Commercial awareness,you understand costs, value, and can justify investment Technical understanding of integrations, APIs, form logic, data mapping and platform configuration Hands-on troubleshooting ability and calm judgement under pressure Detail-focused but strategic,you see both the immediate issue and the wider pattern Willingness to travel to priority events and support onsite Clear communication ,you can explain technical issues to non-technical stakeholders Desirable: Experience in B2B events or exhibition technology Background in platform or product management Experience with CRM or marketing automation systems Track record of driving process standardization across organizations We do not usually offer sponsorship for this role CloserStill Media reserves the right to request a DBS or credit check should the role require it. DIVERSITY AND INCLUSION: CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation. We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status. We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, don't hesitate to get in touch with our HR team at hr@closerstillmedia.com.