Company Description As a global leader in environmental services, Veolia operates across all 5 continents with nearly 218,000 employees. An expert in water, energy, and waste management, the Group designs and implements innovative solutions for decarbonization, depollution and resource regeneration to support communities and industries in their ecological transformation. Join our mission to “Resource the world”! At Water Tech, we provide complete solutions for water treatment and are dedicated to innovating in key areas like sustainable development, recovery and reuse. Job Description 📍 Scotland, North Lanarkshire 🕐 Full-Time | Permanent | 37.5 hours per week 🎁 25 days annual leave plus bank holidays (and your birthday off!) | Company Car / Cash Allowance | Bonus & Commission Scheme | Comprehensive Pension Scheme | Private Medical Insurance | Access to a Private GP and much more! Ready to make a real difference – not just in your career, but for the planet? As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Operations Technologist to help us lead the charge. The Operations Technologist will deliver on-site service, chemical treatment analysis, monitoring and operational support to existing customers for Veolia, and will play a key role in ensuring customer satisfaction whilst working to our strategic growth plan. They will be responsible for providing Legionella control services, maintaining compliance with ACOP L8, and building strong, lasting relationships with both internal and external customers. What will I be doing? Deliver on-site service, chemical treatment analysis, monitoring and operational support to existing customers Provide Legionella control services and ensure compliance with ACOP L8 Offer recommendations to customers for best working practices and operational efficiency Support Account Managers to manage accounts in line with budgets and attend client review meetings Initiate water treatment programs for new accounts and commission dosing/control installations Offer feedback on product performance and contribute to future product development Identify opportunities to quote for parts, consumables, plant upgrades, and refurbishment work Communicate progress, issues, or risks to line management and collaborate with appropriate commercial teams Observe and enforce company and client Health & Safety policies and personnel policies Ensure work is consistently accurate, timely and complete Calibrate personal & onsite equipment and generate calibration certificates as required Diagnose and rectify equipment issues independently or escalate as required Utilise CSM's digital data visualisation platform, InSight, to generate reports and manage trends Travel across UK at short notice for customer meetings Understand water sector and relevant Veolia technologies for your industry/region Stay informed on competitor strategies, products, and activities What you will bring to the role: Strong communication and problem-solving skills to guide, influence, and convince clients, colleagues, and external agencies Build strong working relationships and coordinate with internal teams to develop customised solutions Demonstrate passion for customer satisfaction and relationship development Results-oriented with a 'can do' attitude Attention to detail and technical competence Qualifications Essential: Preferred Chemistry/Chemical Engineering degree or equivalent scientific degree qualification Proven technical competence and excellent customer problem solving skills Work must be consistently accurate, timely and complete Very good communication skills are required with the ability to express information in a clear and concise manner Good literacy and numeracy skills Valid UK driving license Availability to travel within the assigned area, including overnight stops Desirable: Google Suite Experience of working in a large corporate environment Experience in Water Industry Legionella training certification Additional Information We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals. That's not all… you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. Type de contrat: Standard