Join us as a Pensions Projects Specialist within our Outsourcing line of business based out of our Redhill office working hybrid.
This role sits within the Projects team supporting one of WTW’s largest administration clients and will report into the Projects Team Lead and Administration Manager. You will play a key role in the review, scoping, costing, and delivery of pension-related project requests. You will be involved in a broad spectrum of pension projects, ranging from small ad-hoc data requests to large, complex exercises such as pensioner trivial commutations, investment changes and buy-in activity. The role combines analysis, delivery, and client interaction, with a strong emphasis on maximising project efficiency and revenue opportunities. You will take end-to-end ownership of smaller projects, while supporting larger initiatives and contributing to the successful delivery of key client priorities. The role also plays an important part in supporting and upskilling colleagues across a global operating model, working collaboratively across multiple locations.
The Role
Project Scoping, Analysis & Costing
Review new project requests from clients and internal stakeholders, eliciting and documenting full requirements through analysis, discussions, and workshops
Take ownership of scoping and costing project requests, collaborating with wider TAS teams to ensure all elements are captured and accurately reflected
Translate requirements into clear project plans, defining timelines, deliverables, risks, and dependencies
Project Delivery & Ownership
Take end-to-end responsibility for the delivery of smaller projects, ensuring completion to agreed timelines, budget, and quality standards
Support the delivery of larger and more complex projects, contributing to planning, coordination, and execution
Ensure project work is appropriately prioritised to meet client deadlines and revenue targets and work collaboratively with other teams across TAS to ensure successful delivery to time and budget
Data Analysis & Technical Delivery
Extract, manipulate, and present data to support project requirements as well as client deliverables
Undertake data analysis, calculations, and reporting, ensuring accuracy and compliance with scheme rules
Carry out data rectification and updates to member records where required and support calculation review and opportunities for system automation
Stakeholder & Client Management
Actively manage relationships with clients, Client Managers, and internal stakeholders, ensuring clear and proactive communication throughout the project lifecycle
Provide regular updates on project progress, risks, and issues, maintaining transparency and trust
Work across multiple locations within the global operating model to ensure coordinated and consistent delivery
Collaboration & Continuous Improvement
Work closely with the Projects Team Lead, Administration Managers, and wider team to deliver revenue-generating project work
Support and collaborate with colleagues, contributing to knowledge sharing and capability development across the team
Identify opportunities to continuously improve processes, efficiency, and project delivery approaches and ensure proactive problem-solving
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