What you’ll be doing:
• Plan and orchestrate the delivery of an online picking and delivery team to
ensure the success of the in store online service
• Be a visible leader, engaging and coaching a large team of shoppers and
drivers to deliver a seamless and safe shopping experience for all our online
and in store customers.
• Collaborate with other managers to ensure the success of shopping experience
of the overall store
• People management is a big part of the role, managing performance and
capability, conducting disciplinaries and ensuring scheduling and pay are
accurate.
Our online teams work early mornings with picking items for deliveries usually
taking place from 04:00 – 08:
00.
What makes a great online manager:
• Previous line management responsibilities in a fast-paced, operational
environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee
relations issues.
• Leads operations and comfortable doing this alone in the absence of more
senior management.
Essential Criteria:
• A track record of delivering brilliant customer service and coaching
colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment —
you’ve motivated others, driven performance, and kept operations running
smoothly.
• Operational leadership skills — you’ve taken responsibility for store
operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales,
availability, customer satisfaction or colleague engagement, you’ve made a
measurable impact.
• Has managed employee relations issues, including performance and absence
management.
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