Inter Company Service Co-ordinator

Location: Elland, Halifax, HX5 9JP Hours: 37.5 hours Working Pattern: Full-time, On-site 5 days per week · Fixed hours, approx. 10:00 – 18:30 careers.asafe.com [//careers.asafe.com] Are you a natural organiser and problem-solver who enjoys being the person everyone relies on to keep things moving - juggling priorities, talking to people all day and getting orders out of the door on time and in full? At A-SAFE, we design and manufacture world-leading safety barriers and protection systems used in warehouses, factories, airports and logistics centres across the globe. As an Inter-company Service Co-ordinator, you’ll be the vital link between our operations team and our global sales entities - making sure the right stock is in the right place and every order reaches our customers on time and in full. This is a fast-paced, varied and genuinely pivotal role. You’ll be the single point of contact for a group of sales entities and their warehouses, planning and re-planning each day to keep service moving - solving problems, setting priorities and keeping everyone informed. It’s a role with real ownership and huge exposure across the business: practically every sales order we take passes through this team’s hands. The role has fixed hours (approximately 10:00–18:30) so we can extend our support across international time zones.  What you’ll be doing: • Act as the single point of contact between Operations and a group of global sales entities and their warehouses. • Create weekly replenishment and stock orders to keep entity warehouses at the right levels. • Run daily calls with your entities, working through the pick plan, priorities, issues and inbound stock. • Solve urgent order issues at pace - splitting orders, adjusting parts and finding practical solutions to keep service moving. • Own your On-Time-In-Full (OTIF) performance, lead times and overdue orders, working towards 98% OTIF on a 15-day lead time and maximising invoicing. • Manage pick plans and pick locations (the ‘Matrix’) to keep order fulfilment efficient and accurate. • Coordinate air freight and manage urgent and escalated orders to ensure timely delivery. • Work closely with Planning, Procurement, Logistics, Warehouse, Commercial, Production and Quality teams to align activity with priorities. • Use NetSuite day to day, and help build reporting and improvements (e.g. OTIF reporting, Power BI dashboards) to make the function run better. What we’re looking for: • A people person and clear communicator who can build relationships across teams, entities and time zones. • Detail-conscious and well-organised, comfortable managing your own time and priorities. • Adaptable and calm under pressure - happy when the to-do list changes and no two days are the same. • Self-sufficient, comfortable with change and quick to pick up new problems. • Resilient, with the emotional maturity to handle a busy role with lots of moving parts. • Confident with technology and systems, including Microsoft Office (Excel, Word, Teams, Outlook). • A customer-service mindset - experience supporting customers in any sector (B2B, retail, hospitality or similar) is what matters most. You’ll also bring: • A genuine thirst to learn and the drive to make the role your own. • A practical problem-solving approach and an eye for how things could be done better. • Positive, engaging communication and the confidence to keep people informed and aligned. • Experience in using systems such as Power BI to develop and maintain dashboards (and tools like AI) to work smarter. Desirable: • Experience with NetSuite or another ERP system. • A background in supply chain, inventory, planning, logistics or customer service. • Experience producing reports or dashboards (e.g. Power BI) or improving processes. • Experience juggling multiple stakeholders or priorities in a busy operational environment. Why you’ll love working with us: You’ll join a small, supportive team where this role has huge reach - you’ll work with almost every part of the business and see the direct impact of your work every day. It’s a role you can genuinely make your own: take on as much responsibility and ownership as you want, and grow with the function as it expands. A-SAFE is a global business with a presence across the USA, Japan, Australia, Europe and the UAE, working with blue-chip names from Coca-Cola and BMW to Amazon and Heathrow. We invest in our people, offering training and long-term career opportunities. If you enjoy variety, problem-solving and being at the heart of how a business delivers for its customers, we’d love to hear from you. Why A-SAFE? Since 1984, A-SAFE has been a pioneer in industrial safety, inventing the world’s first industrial-strength polymer safety barrier. Today, we continue to lead the industry with cutting-edge solutions like our award-winning IoT system, RackEye™. With 17 international subsidiaries, we partner with global giants such as Amazon, Coca-Cola, and BMW to enhance workplace safety. Learn more about our Customer Success Stories here. At A-SAFE we put our values at the heart of the business. • We Are Pioneers • We Are in it Together • We Do the Right Thing   Our Commitment to Diversity We’re committed to building a diverse and inclusive workplace where everyone feels they belong. At A-SAFE, we believe our differences fuel innovation and enrich our work environment.   Ready to help us set new standards in workplace safety?  Apply today and start your journey with A-SAFE Group. Explore our Careers Page for more opportunities. #INDUK