The Role As an Event Assistant, you're a key part of delivering the Lumos guest experience. This is a stage set up role intertwined with a customer-facing role focused on professionalism, presentation and supporting the Event Manager to ensure every concert runs smoothly. You represent the Lumos brand at all times — from the moment guests arrive to the moment they leave. It's a great fit for someone who's got a good eye for detail and confident around people, takes pride in how they present themselves, and enjoys being part of a live music atmosphere. What You'll Be Doing Guest Welcome & Front of House Greet guests warmly and professionally on arrival Assist with ticket checking and guest list management Direct guests to seating areas Answer general questions about the evening Support audience flow before, during and after the performance On-Site Support Assist the Event Manager with non-technical event setup Help manage seating adjustments and late arrivals Monitor audience areas during the performance Assist with an orderly guest exit at the end of the event Ensure a team member is always present in the room as a point of contact Conduct & Professionalism Remain calm, polite and solutions-focused at all times Maintain awareness of your surroundings throughout the shift Speak clearly and confidently to guests Escalate issues promptly to the Event Manager Team Support Follow direction from the Event Manager Work collaboratively with other staff members Step in proactively during busy periods Help maintain a clean, organised front-of-house area What We're Looking For Confident interacting with the public Takes pride in appearance and presentation Remains professional under pressure Enjoys live music and atmospheric venues Understands that small details create exceptional experiences Pay & Details Pay rate: £12.71 per hour, from arrival at venue to departure Breaks: Paid 30-minute break for shifts over 6 hours, at the Event Manager's discretion Travel: Mileage reimbursed at £0.30 per mile (one vehicle reimbursed per journey; travel time itself is not included in shift hours) Shift pattern: Weekend evenings, flexible/freelance basis Onboarding: Full training manual and a paid training shift provided before your first solo event

Event Assistant - Weekend Jazz Shows (Freelance)