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Client Manager
Computershare
Bristol, England, United Kingdom["Full time"]
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Location: Bristol, Hybrid
In this position, you’ll be based in the Bristol office for a minimum of three
days a week, with the flexibility to work from home for some of your working
week. Find out more about our flexible work culture at computershare.com/flex
[https://computershare.com/flex].
We give you a world of potential
Computershare is a global financial administration company, employing over
12,000 people around the world. We provide services in over 20 countries to more
than 16,000 clients and 75 million customers. Computershare is built on our
share registry business and has expanded into employee equity plans, stakeholder
communications, corporate governance, fund services, class action
administration, deposit protection and most recently mortgage servicing.
We combine our smart technology and even smarter people to give our clients the
certainty of accurate shareholder records, any time you need it. If you work
with us, we make share registration simple. Share registration is where we began
as a company, and with 35+ years' experience and 900 clients in the UK we're
never short of a good idea.
A role you will love
As a Client Manager, you'll join our Registry Client Management team and play a
key role in building and maintaining trusted relationships across a portfolio of
clients. Reporting to the Senior Client Manager, you'll focus on client
retention and development, managing risk, identifying commercial opportunities,
and ensuring an exceptional client experience. You'll also support business
development activities and work closely with a range of internal and external
stakeholders to help clients achieve their objectives.
Some
key responsibilities
• Build and maintain strong client relationships, managing a portfolio of
clients and ensuring high levels of retention and satisfaction.
• Act as a trusted partner for clients, resolving issues and delivering service
excellence through proactive engagement.
• Identify commercial opportunities, support business development activities,
and contribute to revenue growth within existing accounts.
• Deliver professional presentations, client reviews, and account planning
activities.
• Manage risk, regulatory responsibilities, and governance requirements,
ensuring compliance with business processes and controls.
• Produce client reports and management information, maintaining accurate
customer data and records.
• Collaborate across the business, sharing knowledge, supporting colleagues,
and driving operational efficiencies.
• Maintain industry and market awareness to support clients and provide
informed solutions.
What will you bring to the role?
You'll bring strong client management or relationship management experience,
ideally gained within Registry, Financial Services, or a similarly regulated
environment. You'll be a confident communicator with excellent customer service
skills, commercial awareness, and the ability to build credibility with both
clients and internal stakeholders.
Other
key skills required for the role include:
• Experience managing client relationships and delivering exceptional customer
service.
• Strong communication, presentation, and negotiation skills.
• Commercial awareness and the ability to identify growth opportunities within
client portfolios.
• Proven problem-solving skills with the ability to manage issues through to
resolution.
• Strong organisational skills, with experience planning and managing competing
priorities.
• Ability to analyse information, prepare client reporting, and present key
insights.
• Proficiency in Microsoft Office applications and strong attention to detail.
• Registry industry knowledge or Financial Services experience is desirable but
not essential.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family
Invest in our business by setting aside salary to purchase shares in our
company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping
you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced
colleagues ready to help you grow. Our careers hub will help you find out more
about our rewards and life at Computershare, visit computershare.com/careershub
A company to be proud of
We're a global leader in financial administration with over 11,000 employees
across more than 22 different countries. At Computershare, it’s more than just a
job, our open and inclusive culture means that we will help you to grow, to move
forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits,
starting from the
application process and continuing throughout your career with
us. Our goal is to create an environment where everyone feels valued, to remove
barriers and obstacles and ensure equal opportunities for all. For support with
accommodations or adjustments during our recruitment process please visit
computershare.com/access [https://www.computershare.com/access] for further
information.