ABOUT THE ROLE
As one of our Installation Specialists based in one of our Customer Delivery
Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis
service right to our customers' doors and install the products they love into
their homes (such as furniture, kitchen appliances, sound systems and TV sets)
as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. In addition to
your contractual pay, any time worked between 18:00 - 22:00 will attract an
Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 -
06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also
apply to existing Partners who have enrolled onto Enhanced Hours Premium
arrangements. Due to its nature, you need to be 18 years or older to work in
this role. Key Responsibilities Your day will see you start at the delivery hub
where you are based before heading out on a route. Your responsibilities will
include: -Being an ambassador for the John Lewis brand with great customer
service is your number one priority. -Load up your lorry with the day's
deliveries working alongside the warehouse team. -Showing great respect and
courtesy for the customer's home and handling unexpected situations to find the
best possible solution for your customers. -Installing products efficiently and
quickly for our customers and demonstrating how they work once installed.
-Keeping up to date with new products and technologies to ensure you perform
your role at your best. -Maintaining a safe working environment Please note this
role involves heavy lifting: You will spend a lot of time delivering large items
such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need: Previous experience of installation is
required for this role and we'll assist in topping up your knowledge with our
very own installer accreditation. Other required skills and experience include:
-Manual C1 UK driving licence (with a maximum of 6 points) - DCPC (Driver
Certificate of Professional Competence) or Driver Qualification Card by the
first day in the role. -Tachograph Card. - Previous experience driving a
7.5-tonne vehicle. - Previous experience in a customer-facing role. - Great
verbal communication skills both over the phone and in person. - Good
understanding of technology. Desirable skills/experience you can bring:
-Installation and disconnection of white goods. -TV installation. - Assembly of
a flat pack.
Closing Date:
August 1, 2026
Pay:
£31,500.00 - £42,500.00 Annual
Contract Type:
Permanent
Hours of Work:
Full time opportunity. 41 hours per week. Across 4 days per week between Monday
to Saturday.
Job Level:
Partnership Level 9
Where You'll Be Working:
South Central Customer Dellivery Hub (John Lewis & Partners), Unit 3, Peel
Logistics Park South Central, Southampton, Hampshire, SO169BN
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished
brands, John Lewis and Waitrose. We’re not just employees, we’re Partners,
driven by our purpose to build a happier world. As we look to our future,
there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate,
adapt and diversify. Never Knowingly Undersold on price, quality and service in
John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We
use our voices to contribute to our success, working together through the good
and challenging times, holding true to our behaviours and treating everyone with
kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences
and creating an environment where we’re free to be ourselves and can THRIVE.
Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment
vetting (which may include DBS checks for successful candidates). If required,
you’ll be informed and provided with information about vetting during the
recruitment process and we encourage you to complete any vetting documents
quickly to avoid delays. Any DBS checks required will be carried out by a
third-party registered body and financial probity checks may also be required
for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close
early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support
flexible working. This might mean flexible or compressed hours, job sharing or
shorter hour contracts, where possible. Please discuss this further with the
hiring manager during your interview.
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