Food & Beverage / Front Office Team Member

Company Description Our mission at Ibis Northampton Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! Make the link with the different departments of the hotel to ensure a wonderful guest experience. Are you a passionate individual, dedicated to continuously improving the quality of the hotel's services. Job Description Main responsibilities: Welcoming guests in a polite and friendly manner Ensuring cleanliness of work areas Remaining polite and courteous at all time Welcome every guest and provide exceptional service throughout their stay. Personalising each interaction with guests to ensure a unique experience. Ensuring Ibis Standards are met and maintained. Serving guest in all areas of the Food & Beverage department including the Restaurant & Bar. Perform the tasks of order taking and maximising sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests. Take orders and send them to the kitchen staff through the POS system. Prepare the order accordingly in the kitchen by respecting all food safety and measures. Check ordered meals on collection from kitchen and deliver to the guests promptly to maintain temperature and look of the items. Keep tables and service areas clean and tidy as per procedures. Maintain hygienic food service techniques during service Maintain the kitchen clean and tidy. Perform all cleaning tasks required in the kitchen. Complete papers about cleaning tasks. Take responsibility for the restaurant and bar. Any other reasonable request as required by your supervisor and managers. Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Maintain control of guest and hotel account ensuring that all charges are accurate and posted on a timely basis. Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy. Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required. Operate switchboard effectively. Handling all emails, phone enquires promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently. Document accurately all internal and guests messages. Competent in taking reservations, upselling where possible to maximise on average room rates. Engage with the team to ensure hotel quality and financial targets can be met. Responsible for balancing banking transactions for the hotel. Daily reservations checks from all platforms (Accor, Booking.com, Expedia, etc.) Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly Maintain the accuracy of the in-house reservations system Following departmental and company policies and procedures Complying with legislative and safety regulations Required to attend training sessions by company during day time. Working hours include weekends and public holidays. Additional Information Benefits You can work with multinational colleagues Be part of a global community of hospitality industry Opportunity to develop your career A Staff Card - offering a special staff rate at our hotels Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in AccorHotels Great work environment and colleagues Personal development programs Complimentary meals on duty and uniforms Pension scheme 28 days holidays including bank holidays (increasing yearly) Apprenticeship scheme Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Part-Time