Customer Service Admin Intern

About the Role We are looking for a motivated and detail-oriented Customer Service Administration Intern to join our team for a year-long placement as part of your studies. This is an excellent opportunity to gain hands-on experience in a busy customer service environment, supporting key administrative processes, order coordination, and shipping release activities.   You will work closely with our Customer Service team and gain valuable insight into how customer orders, documentation, and operational processes are managed in a professional setting.   Key Responsibilities: Scan, check, and upload work packs and related documentation accurately, ensuring compliance with audit requirements File physical documents in line with company procedures, keeping records organised and easily retrievable Support the release of completed units to the Shipping/Warehouse team by updating internal systems and trackers Assist the Customer Service Manager with daily administrative tasks, including report updates and coordination with teams Help manage shared inboxes by allocating emails and escalating queries where appropriate Maintain and update customer and order records with a high level of accuracy Liaise with internal departments to gather information for customer updates (e.g. order progress, dispatch dates) Support continuous improvement by suggesting ways to streamline document handling and processes Ensure compliance with health & safety, quality, and data protection policies Support the team by transporting released folders to dispatch Answer incoming calls and direct them to the appropriate team member   Skills & Competencies: Strong attention to detail and accuracy Good organisational skills and ability to manage routine tasks effectively Confident using Microsoft Office (Outlook, Excel, Word) Clear and professional communication skills (written and verbal) Reliable, punctual, and able to follow processes Proactive attitude with a willingness to support the wider team Ability to handle confidential information responsibly   About You: Currently studying (or recently completed) a qualification in Business Administration, Customer Service, Supply Chain, or a related subject (preferred) Looking for a year-in-industry / placement opportunity as part of your studies Keen to gain practical experience in a fast-paced working environment Previous office, customer service, or warehouse experience is beneficial but not required – full training will be provided   What You’ll Gain: Real-world experience in customer service operations and order management. Knowledge of document control, audit processes, and compliance standardsUnderstanding of shipping and dispatch coordination. Experience working cross-functionally with operations and warehouse teamsDevelopment of professional communication, organisation, and problem-solving skills. Exposure to business systems and reporting tools   Why Join Us? This placement offers a great opportunity to build your confidence, develop essential workplace skills, and gain valuable experience that will support your future career.