What you'll bring to the team At Alton Towers Resort, safety and exceptional guest experience go hand in hand. We are seeking motivated and vigilant qualified Lifeguards to join our team, playing a vital role in ensuring every guest enjoys a safe, fun, and memorable visit. As a Lifeguard you'll be an important part of life here at Alton Towers Resort as you ensure that everyone can use the Waterpark in safety and that they have access to everything they need to enjoy their visit. This will involve you providing excellent customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you'll help to save lives. We share your passion for fun and we will offer a safe, fun and professional working environment with excellent development opportunities. Key Responsibilities: Maintain constant surveillance of the Waterpark to ensure guest safety at all times Respond promptly and effectively to emergencies, following established procedures and protocols Deliver outstanding customer service, engaging positively with guests of all ages Ensure poolside areas meet high standards of cleanliness and presentation Safely handle, set up, and maintain pool equipment Work collaboratively with colleagues to create a safe, efficient, and enjoyable environment Supervise guests in our Waterpark, always ensuring their safety Respond swiftly to any emergencies and follow safety protocols Maintain high levels of customer service Work effectively as part of a team to create a safe and enjoyable environment We welcome applications from candidates who do not yet hold a lifeguard qualification. Full training and certification can be provided for the right individuals, along with ongoing development opportunities within the Resort. Qualifications & Experience What We’re Looking For: A proactive and responsible approach to safety Strong communication and interpersonal skills The ability to remain calm under pressure and act decisively A team-oriented mindset with a passion for guest experience NPLQ qualification is desirable but not essential. Please ensure you upload a current CV as part of your application. Unfortunately, we are unable to process applications that do not include a CV. Benefits Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service 28 days holiday (including bank holidays) 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Ongoing training and development opportunities Plus, many more… If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO. Pay Range Compensation between GBP £11.00/Hr.-GBP £13.20/Hr.