ABOUT US Transforming lives through excellent education London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it is what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and for its long-standing commitment to serving some of London's most diverse communities. Everything we do is underpinned by our belief that education transforms lives. We pride ourselves on equipping our students with the knowledge, skills and opportunities to succeed, enabling them to make meaningful contributions to society, public service, business and the wider economy. ABOUT THE POST Lead Operational Excellence Across One of London's Most Diverse University Estates London Metropolitan University is seeking an exceptional Associate Director of Estates (Operations) to play a pivotal leadership role within the Estates Directorate. Reporting to the Director of Estates, you will provide strategic and operational leadership across Estates Operations, ensuring the University's campuses remain safe, compliant, sustainable and fit to support world-class teaching, research and student experience. This is a significant leadership appointment responsible for operational delivery across a complex and varied estate, leading multidisciplinary teams and driving continuous improvement in service quality, compliance, customer experience and financial performance. Key Responsibilities * Provide strategic leadership across Estates Operations. * Lead multidisciplinary operational teams. * Drive operational performance, compliance and customer satisfaction. * Oversee hard and soft FM services. * Lead contractor and supplier performance. * Ensure statutory compliance across the estate. * Manage significant operational budgets. * Support sustainability and decarbonisation objectives. * Deliver operational efficiencies and continuous improvement. * Work collaboratively with senior stakeholders across the University. ABOUT YOU We are seeking an experienced estates professional with: * Significant leadership experience within complex estates or facilities environments. * Strong operational, commercial and financial management skills. * Extensive knowledge of statutory compliance and Health & Safety. * Experience managing large contracts and outsourced service providers. * Excellent stakeholder engagement and communication skills. * A collaborative leadership style with the ability to inspire high-performing teams. * This represents an outstanding opportunity to shape the future operational delivery of a major London university. HOW TO APPLY London Metropolitan University is working in partnership with Maxwell Stephens Recruitment on this appointment. To apply, please click the following link and submit your application via the Maxwell Stephens website: https://www.maxwellstephens.com/vacancies/associate-director-of-operations-ref-007024 [https://www.maxwellstephens.com/vacancies/associate-director-of-operations-ref-007024] Applicants should: * Submit a supporting statement addressing how they meet the person specification. * Submit a one-page statement outlining how they have contributed to promoting an inclusive culture, using examples based on past experience, and how they would support London Metropolitan University's commitment to being inclusive of all. * A CV may also be attached in support of the application. FURTHER INFORMATION * Job Description/Person Specification [https://londonmet.sharepoint.com/:b:/s/HR/IQBszmCpH9GvRIBtTsnpVSEvAQPY2WtpZU7N3U_dIQI-ccQ?e=c7Qkjb] * Summary Terms and Conditions [https://londonmet.sharepoint.com/:b:/r/sites/HR/OPS/01 Templates & Procedures/Recruitment & Selection/E-Rec summary T&Cs/T&Cs PMG.pdf?csf=1&web=1&e=v751eW] For a confidential discussion regarding the opportunity, please contact Maxwell Stephens Recruitment: Beth Forshaw (Recruitment Operations Manager) or Tegan Coates (Recruitment Resourcer) on 0207 118 4848 Please note that successful candidates will be asked to provide evidence of their right to work in the UK and to complete a health assessment before they start work. Offers of employment are also conditional on receipt of satisfactory references and proof of qualifications held. At London Met we are building an institution aware of its purpose to drive not only individual social mobility but also broader community actualisation. We recognise that our diverse community is our greatest strength, and as such we strongly encourage applications from anyone who feels they are currently underrepresented within UK higher education. Read more about our diverse community and our commitments to inclusion and equality at: https://www.londonmet.ac.uk/about/equality-and-diversity/ [https://www.londonmet.ac.uk/about/equality-and-diversity/]