Business unit, Department, Reporting
Business Unit
Cloud Platform Solutions
Department
Service Management - Quality
Job grade
OP1
Core Description
To provide accurate information on configurations and their documentation to support all the other Service Management processes, assist team with technical solutions and coordination with other teams in the business. The incumbent will also be required to maintain SHEQ compliance and storerooms for the client.
Key Deliverables / Primary Functions
Compile and Distribute Reports to SIM’s and the Client
Maintain SHEQ administration tasks on client site
Manage and maintain IT Storerooms on client site
Interface with Process Owners and technical support teams
Review Resource Activities of team members and on Customer level
Perform Analysis of Data used for Customer reporting
Monitor Process Activities in the environment
Verify Quality of Information in the CMDB
Escalate Inconsistencies in CMDB to relevant support teams
Review and Audit Data Integrity of the CMDB
Core Functional Skills & Capabilities
ITIL Service ManagementMicrosoft OfficeCommunicationData ManagementCustomer ServiceCore Behavioural Competencies
Job MatchCreating & Innovating Delivering Results & Meeting customer expectationsPersuading and InfluencingWorking with peopleWriting and ReportingMinimum Qualifications
NQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage
Experience
2 years exp or more in a similar position, within a complex IT environment
Certifications
ITIL 4 Foundation preferredProfessional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
0
Level of Engagement
Interacting with clients as well as relevant stakeholders within BCX.
Special Requirements / Employment Condition
Ability to work extended /long hours as and when requiredWorkplace / Physical Requirements
Full-time Client Based PositionBillable
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