Social Media Support Assistant

Grade UE03: £24,729 to 25,804 per annum, pro rata  Communications and Marketing / Digital Marketing Team Part-time: 14 hours per week Fixed-term: until April 2027 The prospective post holder must be a current student at the University of Edinburgh and residing in the UK.    The Opportunity: You will help provide front-line support for the University’s social media channels through monitoring, query handling and audience engagement activities. You will help ensure quality and service standards in our community engagement by responding to, or triaging, audience queries and issues and by identifying, monitoring and reporting emerging issues and discussions.  This post is part-time (up to 14 hours per week), operates during standard office hours, and is suitable for hybrid working. Working patterns will be agreed with the successful candidate to ensure the required service coverage and accommodate any study commitments.  Your skills and attributes for success:  • Experience of working and responding independently, prioritising tasks on a day-to-day basis.  • IT literate, and experience of working with typical office software.  • Proven written and verbal communication skills, with ability to use plain English.  • Ability to follow guidance materials, always maintain a high level of accuracy and have a demonstrable attention to detail.  • A current University of Edinburgh student (this post is designated for the purposes of student employment; therefore, you must be a matriculated student for the duration of your employment).    Try something new. Be part of something bigger. The University of Edinburgh is a world-class organisation. We are a large University covering a wide range of activities. In Professional Services, we support the University’s research and teaching, offering many career and role specialisms. A career with us has a range of other benefits that can be tailored to your lifestyle:  • Opportunities to develop new skills and broaden your experience. • Contributing to the work and purpose of the University.  • Working within one of the world’s leading universities. • Variety every day.   View the full job description [https://uoe.sharepoint.com/:w:/s/jobdescriptionlibrary/IQDTQHLyzDScSa_lMhKUWpphAZfetvEdWyylcC4dd2akEPQ] (opens in a new browser tab) How to apply Please include the following documents in your application: • CV • Cover letter As a valued member of our team, you can expect:  • A competitive salary.  • An exciting, positive, creative, challenging and rewarding place to work.  • To be part of a diverse and vibrant international community. • Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page [https://www.ed.ac.uk/human-resources/pay-reward/staff-benefits] and use our reward calculator to discover the value of your pay and benefits.    Championing equality, diversity, and inclusion   The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.    Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages [https://www.ed.ac.uk/human-resources/demonstrating-rtw].   Key dates to note   The closing date for applications is 12 October 20 26. Unless stated otherwise, the closing time for applications is 11:59 pm (UK time). If you are applying from outside the UK, the closing time shown on our adverts will automatically adjust to your browser’s local time zone. We anticipate interviews will be held the week commencing 26 October 2026. #LI-DNI As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally. Communications and Marketing (CAM) has the demanding role of promoting and enhancing the profile of the University locally, regionally and globally in various mediums. Our services and areas of expertise include public relations and press office services, media training, prospectus and promotional material production, advertising, media selection, events, video production, web publishing, corporate merchandising and information/exhibition provision via our visitor centre.  As the University of Edinburgh is a well-known worldwide brand, we require the highest level of professionals to retain and enhance our reputation.  To find out more, visit https://www.ed.ac.uk/communications-marketing/about-us