Sales Advisor - Hospitality - Killarney

Sunday: 14:00-18:00 Monday: Tuesday: Wednesday: 08:45-12:45 Thursday: Friday: 14:00-18:00 Saturday: 14:00-18:00 This role is a 24 hour contract with 16 hours fixed. The remaining 8 hours are flexible and will be allocated with at least 4 week notice. Join our team in the M&S Café Killarney – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Key Accountabilities The Key Accountabilities describe the activities you will do within your role: Customer • Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours • Always put the customer first and prioritise customer before task • Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability • Involvement in Plan A activity to support store and local community initiatives Selling • Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels • Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions • Actively take part in store events to achieve selling targets. • Create selling opportunities at all service points Store • Understand the store business priorities and play your part to improving the store performance • Follow safe and legal working practices • Make every penny count by working productively and minimise losses throughout the store • Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve Team • Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs • Own your personal development, continuing to look for opportunities to grow your knowledge • Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment   M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.  Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.  By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.